Position: Senior IT/OT Infrastructure Engineer - Manufacturing Digitalization
Location: Cincinnati, OH (Remote)
Duration: 3+ Months
Job Description:
We are seeking an experienced Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.
The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.
The ideal candidate will have strong experience troubleshooting complex IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of [strong GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.
Key Responsibilities
1. Manufacturing Equipment Digitalization & Connectivity
- Support the connection and digitalization of manufacturing equipment across the site.
- Define technical connectivity requirements including ports, protocols, network access, security requirements, and performance expectations.
- Support MERA network onboarding and standardized manufacturing network connectivity.
- Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.
- Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.
- Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.
2. IT/OT Infrastructure Support
- Provide IT infrastructure support for critical manufacturing and laboratory projects.
- Support Cincinnati VxRail infrastructure and associated manufacturing workloads.
- Troubleshoot issues across infrastructure layers including:
- Servers and Windows
- VMware/virtualization
- Network connectivity
- Storage
- Backup and recovery
- Active Directory and access
- Firewalls and security
- Manufacturing and laboratory applications
- Diagnose issues spanning host, VM, network, storage, application, authentication, and authorization layers.
- Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.
3. IT/OT Troubleshooting & Root Cause Analysis
- Own end-to-end troubleshooting of complex IT/OT incidents affecting manufacturing and laboratory operations.
- Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.
- Collect technical evidence locally when operating within limited-access or shared-services environments.
- Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.
- Track escalated issues through resolution and ensure proper closure.
- Prepare clear Root Cause Analysis (RCA) documentation for significant or recurring incidents.
- Identify recurring issues and recommend permanent fixes and infrastructure improvements.
4. Network, Firewall & Security Coordination
- Troubleshoot manufacturing and laboratory network connectivity issues.
- Apply practical knowledge of:
- Switching and routing concepts
- VLANs
- DNS/DHCP
- TCP/IP connectivity
- Firewall rules
- Ports and protocols
- Network access requirements
- Define and communicate appropriate network/firewall change requirements to Networking and Cybersecurity teams.
- Coordinate implementation and validation of connectivity changes.
- Ensure network solutions meet enterprise cybersecurity and manufacturing operational requirements.
5. Data Integrity & Regulated Environment Support
- Support Data Integrity (DI) and infrastructure upgrade initiatives within manufacturing and laboratory environments.
- Work in accordance with applicable GxP/GMP requirements for IT/OT systems.
- Maintain appropriate documentation discipline and audit readiness.
- Apply risk-based decision-making when supporting regulated manufacturing systems.
- Ensure infrastructure changes and incident-resolution activities are appropriately documented.
- Support compliance and audit activities when required.
6. Backup, Storage & Recovery
- Support and coordinate backup, retention, storage capacity, and recovery readiness for manufacturing, laboratory, and OT workloads.
- Review and verify backup and infrastructure logs.
- Coordinate and validate recovery/test-restore activities.
- Identify backup, capacity, retention, and recovery gaps proactively.
- Work with Storage/Backup and infrastructure teams to remediate identified risks.
- Ensure critical manufacturing workloads have appropriate recovery capabilities.
7. Windows, Active Directory & Identity Support
- Apply Windows administration fundamentals when troubleshooting manufacturing and laboratory systems.
- Support issues involving:
- Windows servers/workstations
- Active Directory
- AD groups
- User/service accounts
- Authentication
- Authorization
- Access permissions
- Coordinate IAM and Active Directory changes with enterprise teams.
- Troubleshoot access issues and determine whether problems originate from identity, application, operating system, network, or security layers.
8. Laboratory & Manufacturing Systems Support
- Support infrastructure and connectivity associated with laboratory and manufacturing technology environments.
- Work with systems and platforms such as:
- LIMS
- CDS
- Laboratory instruments
- SCADA
- HMI
- Historians
- Manufacturing equipment
- Coordinate with application SMEs, manufacturing teams, laboratory teams, infrastructure groups, and vendors to restore services quickly.
- Understand dependencies between manufacturing equipment, applications, infrastructure, networks, and security services.
9. Documentation & Asset Management
- Maintain clear and accurate technical documentation, including:
- Incident documentation
- RCA summaries
- Connectivity requirements
- Infrastructure requirements
- Troubleshooting documentation
- Technical change requirements
- Maintain accurate asset and CMDB information for supported systems and infrastructure.
- Ensure documentation meets operational, compliance, and audit-readiness expectations.
10. Stakeholder & Vendor Coordination
- Coordinate activities across global/shared service teams including:
- Networking
- Cybersecurity
- IAM
- Server/Windows
- VMware/Virtualization
- Storage/Backup
- End User Computing
- Manufacturing/Lab application teams
- External vendors
- Manage multiple incidents and project activities concurrently.
- Prioritize activities based on operational impact and business risk.
- Communicate technical issues clearly to both technical and non-technical stakeholders.
- Translate technical problems into understandable business impact, operational risk, and remediation requirements.
- Set appropriate expectations and escalate issues based on business criticality.
Required Skills & Experience
- 8-10+ years of strong experience supporting IT/OT infrastructure within manufacturing and/or laboratory environments.
- 5+ years of demonstrated ability to own complex end-to-end IT/OT troubleshooting and root cause analysis.
- Experience supporting VxRail infrastructure is highly desirable.
- 5+ years of experience supporting manufacturing equipment digitalization and network connectivity.
- 5+ years of working knowledge of GxP/GMP regulated environments and associated documentation and audit-readiness expectations.
- 3 to 5 years of strong understanding of networking fundamentals including VLANs, switching/routing, DNS, DHCP, ports/protocols, and firewall connectivity.
- Experience coordinating network and firewall changes with enterprise infrastructure and cybersecurity teams.
- Experience with VMware/virtualization technologies and troubleshooting across host, VM, network, and storage layers.
- Working knowledge of Windows administration and Active Directory.
- Experience troubleshooting authentication, authorization, and access-related issues.
- Experience with backup, retention, storage, capacity management, recovery readiness, and test restores.
- Familiarity with manufacturing and laboratory technology environments such as LIMS, CDS, instrument connectivity, SCADA, HMI, and historian systems.
- Experience working within shared-services and limited-privilege operating models.
- Strong incident management, troubleshooting, escalation, and follow-through capabilities.
- Strong technical documentation skills, including incident notes, RCA documentation, connectivity requirements, and CMDB maintenance.
- Strong vendor and cross-functional team coordination skills.
- Excellent verbal and written communication skills.
- Ability to manage concurrent incidents and project activities based on business impact and risk.
Preferred Skills
- Experience supporting pharmaceutical, life sciences, or other regulated manufacturing environments.
- Experience with manufacturing equipment network onboarding and digitalization initiatives.
- Experience with MERA network onboarding.
- Hands-on exposure to VxRail and VMware infrastructure.
- Experience supporting manufacturing/laboratory systems in a GxP/GMP environment.
- Experience coordinating across global infrastructure and cybersecurity shared-service organizations.
- Familiarity with Data Integrity (DI) requirements and infrastructure upgrades within regulated environments.
Regards
Krishna
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