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Lead Systems Engineer - (Amazon Connect) - Remote

Tekaccel, Inc

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$DOE

Lead AI Data Engineer - Healthcare Payer Systems, Claims & Payment Integrity

UnivEdge Consulting LLC

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Easy Apply

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Lead Systems Engineer

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USD 80,000.00 - 130,000.00 per year

Lead Systems Engineer - Space, Viasat Government

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Remote or Vermont • Today

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USD 180,500.00 - 285,000.00 per year

VDI End User Lead Systems Engineer III

Leidos

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Lead IT Systems Engineer

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Lead Cyber Systems Engineer

American Systems Corporation

Remote or Alexandria, Virginia • Today

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USD 165,000.00 per year

Lead Satellite Systems Engineer

Booz Allen Hamilton

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USD 99,000.00 - 225,000.00 per year

Java Development Lead Identity Systems Engineer

Allstate Insurance Company

Remote or Illinois • Today

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USD 98,100.00 - 167,850.00 per year

Lead Engineer - Systems Protection, Relay Settings

Qualis LLC

Remote or Palm Beach Gardens, Florida • Today

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USD 130,000.00 - 180,000.00 per year

High Speed Data (HSD) Sr. Systems Engineer (Remote)

Cable One

Remote or Phoenix, Arizona • Yesterday

Full-time

Senior Network Systems Engineer

Motion Recruitment Partners, LLC

Phoenix, Arizona • Today

Easy Apply

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$50 - $60

Lead IT Systems Engineer - Public Sector

Lumen

Remote or Maryland • Today

Full-time

USD 116,364.00 - 155,152.00 per year

Sr. Staff Systems Engineer

Becton Dickinson & Company

Tempe, Arizona • Today

Full-time

Senior Digital Signal Processing Systems Engineer

General Dynamics

Scottsdale, Arizona • Today

Full-time

USD 157,487.00 - 168,000.00 per year

Senior Electrical Control Systems Engineer (P.E.)

Kforce Technology Staffing

Chandler, Arizona • Today

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$120,000 - $165,000 annually

Senior RF Space Systems Engineer

Viasat, Inc.

Tempe, Arizona • Today

Full-time

USD 141,500.00 - 224,000.00 per year

Systems Engineer III - Endpoint Management

Sprouts Farmers Market

Phoenix, Arizona • Today

Full-time

Systems Engineer IV - Endpoint Management

Sprouts Farmers Market

Phoenix, Arizona • Today

Full-time

Senior Engineer II, Plasma Sensing Systems Engineer

ASM America, Inc.

Phoenix, Arizona • Today

Full-time

Aircraft Systems Engineer 2 - Project Lead

Garmin

Mesa, Arizona • Today

Full-time

Systems Engineer Lead

Leidos

Remote • Today

Full-time

USD 131,300.00 - 237,350.00 per year

Systems Engineer, Space Infrastructure

Viasat, Inc.

Tempe, Arizona • Today

Full-time

USD 180,500.00 - 285,000.00 per year

Senior Systems Engineer - Ground Systems | Scottsdale, AZ

General Dynamics

Scottsdale, Arizona • Today

Full-time

USD 142,696.00 - 158,303.00 per year

Senior Systems Engineer

Arctic Slope Regional Corporation

Tempe, Arizona • Today

Full-time

Senior Systems Engineer

GDH

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Systems Engineer, Digital Payload

Viasat, Inc.

Tempe, Arizona • Today

Full-time

USD 180,500.00 - 285,000.00 per year

Lead Systems Engineer - Data Integration

Enterprise Holdings

Remote or St. Louis, Missouri • 19d ago

Full-time

Sr Systems Engineer-Electrical Power Systems & Team Lead

Celestica International LP

Remote • Today

Full-time

USD 118,000.00 - 162,000.00 per year

Senior Systems Engineer- LGY

HigherEchelon

Remote • Today

Full-time

Job Details

Skills

aws
healthcare
IVR
Amazon Connect

Summary

Position: Lead Systems Engineer - Amazon Connect
Location: Remote

Job Description:

The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments.
This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.
The ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support.
The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.

Key Responsibilities

Lead the design, development, configuration, and deployment of Amazon Connect-based contact center solutions for healthcare operations.
Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging.
Develop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services.
Design conversational AI and self-service experiences using Amazon Lex to improve caller containment, reduce agent workload, and enhance member and patient experience.
Implement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java.
Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.
Partner with healthcare business teams to understand member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows.
Ensure that contact center solutions support healthcare compliance needs, including HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls.
Create and maintain technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials.
Lead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization for Amazon Connect environments.
Collaborate with QA teams to validate call routing, IVR prompts, integrations, data lookups, failover behavior, reporting, and end-to-end customer journeys.
Contribute to CI/CD automation, infrastructure as code, release governance, and environment management using tools such as Terraform, CloudFormation, Git, and Jenkins or similar platforms.
Provide technical leadership, mentoring, code reviews, and guidance to engineers working on Amazon Connect and AWS contact center solutions.

Required Qualifications

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Preferred Qualifications

Experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.
Knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.
Experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.
Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.
Experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126533
Position Id: 2026-18544
Posted 4 days ago

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Remote

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3d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

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Contract

Depends on Experience

Amazon Connect Contact Center Engineer

Remote

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4d ago

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Contract

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Contact Centre Architect

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3d ago

Contact Center Architect Remote is fine Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role)Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement.Bridge business and IT translate business intent into clear techni

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Contract

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Contact Center Architect

Remote

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6d ago

Contact Center Architect HealthcareAmazon Connect | Member, Provider & Self-Service ExperienceWork Arrangement: Remote Candidate Location: EST or CST time zone only Profile Focus: Diversity candidates encouraged to apply Role OverviewWe are seeking a Contact Center Architect with deep experience in Amazon Connect and healthcare contact center solutions. This role will serve as a critical bridge between business stakeholders and technical teams, owning architecture across member, provider, authe

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Contract, Third Party

Depends on Experience