Amazon Connect Contact Center Engineer

Role: Contact Center Architect Primary Technology: Amazon Connect Work Arrangement: Remote Candidate Location: EST and CST time zones preferred Experience: 10+ years of overall IT experience Amazon Connect: Minimum 3+ years of hands-on production experience Healthcare Experience: Not mandatory; candidates from other industries are welcome. Critical Requirement: Candidates must have strong hands-on experience in both Amazon Connect architecture and development. Communication: Strong communication

Position: Lead Systems Engineer - Amazon Connect Location: Remote Job Description: The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scal

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode