Job DescriptionThe Rewards Integrity Team within Membership Rewards is a part of Proprietary Products, Rewards and Benefits (PPRB) in the US Consumer Card organization. This team is responsible for detecting, mitigating, and recovering losses associated with rewards leakage and benefits abuse.
ResponsibilitiesThe incumbent will collaborate with a team responsible for managing the end-to-end Rewards Integrity strategy, leveraging advanced analytics, robust controls, and cross-functional partnership to identify and mitigate financial and operational risk.
- Analyze complex datasets to identify trends, risks, and potential leakage, translating insights into actionable strategies
- Maintain audit-ready documentation and uphold governance and control standards
- Perform and support hands-on operational execution, including manual processes, performance monitoring, and delivery of measurable results
- Conduct deep dives into product constructs, processes, and data flows to identify risks, control gaps, leakage, and optimization opportunities
- Partner cross-functionally to align on strategic objectives, validate insights, and drive coordinated execution
QualificationsRequired Skills/Qualifications:
- 2+ years of experience in risk management, analytics, or a related function
- Experience with writing SQL queries, including working within Lumi (or similar data platforms)
- Strong analytical and problem-solving skills with the ability to interpret large datasets and translate findings into actionable insights
- Demonstrated ability to produce audit-ready documentation and operate within established governance and control frameworks
- Experience collaborating with cross-functional stakeholders across multiple business units
- Demonstrated ability to work independently in ambiguous environments, prioritize effectively, and drive measurable results
- Ability to deep dive into product constructs, processes, and data flows to identify risks, inefficiencies, and potential leakage
- Strong communication skills, with the ability to clearly present insights and recommendations to both technical and non-technical audiences
Preferred Qualifications:
- Bachelor's degree in Finance, Economics, Business, Data Analytics, or a related field
- Experience in financial services, payments, or risk-focused environments
- Familiarity with large-scale data environments
- Advanced proficiency in SQL, Python, R, or similar languages, with demonstrated experience developing, reviewing, validating, and troubleshooting complex code and analytical solutions within Lumi or comparable data platforms
- Familiarity with risk frameworks, controls, and governance processes
- Experience identifying and quantifying financial or operational leakage and implementing mitigation strategies
- Demonstrated ability to influence stakeholders and drive cross-functional initiatives from insight to execution
- Continuous improvement mindset with experience optimizing processes or building scalable analytical solutions
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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