Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications- Technical skills: Knowledge of server hardware and networking principles. Proficiency in interpreting, developing, and modifying Shell and Python scripts to automate tasks and improve efficiency.
- Networking: Understanding of TCP/IP fundamentals and knowledge of protocols, including DNS, DHCP, HTTP, LDAP, and SMTP.
- Orchestration: Experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
- Troubleshooting: Strong problem solving skills, passion to diagnose and resolve complex technical issues. Familiarity with cloud computing platforms and services, such as AWS or Azure, is a plus.
- Influencing product designers to adopt features that optimize KLA's service business, such as calibrations, diagnostics, cost of service, reliability, and intellectual property protection, specifically tailored for our server products.
- Collaborating with diverse teams to incorporate serviceability enhancements in the SW analytics product
- Developing comprehensive service documentation, field service bulletins, and technical presentations to ensure successful deployment and maintenance of our server products in the field.
- Driving the development and execution of a roadmap focused on reducing the cost of service, discovering opportunities for optimization and efficiency.
- Defining and driving feature requirement specification documents to ensure that our server products continuously meet the evolving needs of our customers and align with market trends.
- Supporting product life cycle management by actively participating in service readiness reviews and phase exits, ensuring smooth transitions and exceptional customer experiences.
- Taking ownership of small-scale projects, leading them to successful completion within specified timelines, and driving continuous improvement initiatives.
- Performing detailed analysis of complex issues, and creating best known methods (BKMs) that serve as comprehensive guides for operating and maintaining our released server products.
- Identifying areas for improvement in knowledge data and systems, applying your expertise to recommend and implement enhancements that enhance the performance and reliability of our server products.
- Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
Minimum QualificationsMaster's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years
Base Pay Range: $27.46 - $46.69 Per Hour
Primary Location: USA-AZ-Phoenix-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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