Description Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for end user systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills. Responsibilities: Diagnose and troubleshoots end user desktop application issues and provides appropriate solution. Provides timely resolution of problems or escalation on behalf