Help Desk Analyst

Description

We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help.

Responsibilities:
Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users.
Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed.
Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion.
Support user account administration tasks within Active Directory, including access updates and basic account maintenance.
Troubleshoot common workstation and system issues using a structured, customer-focused support approach.
Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations.
Maintain accurate support records to help improve issue resolution and service quality over time.

Requirements

Experience providing help desk or desktop support in a Microsoft Windows environment.
Working knowledge of Active Directory for basic user account and access support.
Hands-on experience supporting Microsoft Windows 10 and resolving related end-user issues.
Ability to perform basic troubleshooting for software, hardware, and login problems.
Familiarity with service desk ticketing processes and documenting support activity accurately.
Strong communication skills and a customer-service mindset when assisting end users.
Ability to prioritize multiple requests and manage time effectively in a support setting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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