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System One

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Job Title: Genesys Call Flow Developer Lead
Duration : Permanent Full Time
Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH.
Work Mode : 5 Days in office

Position Description
Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs.

Duties and Responsibilities
o    Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
o    Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
o    Create and update campaigns and contact lists to be used for outbound operations.
o    Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.
o    Maintain documentation for workflows, integration patterns, and deployment processes.

Required qualifications to be successful in this role
1.    7+ years of experience managing Genesys Call flow
2.    5+ years experience in Java, SpringBoot technologies.
3.    3+Experience in utilizing APIs and Microservices.
4.    Experienced and possess knowledge in various phases of SDLC.
5.    An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.
6.    Use data, experiments, and customer feedback to drive growth in this space.
7.    Ability to nurture and train talent in this space.
8.    Excellent oral, written communication and presentation skills.
9.    Experienced in usage of tools such as JIRA and Confluence.

Required Skills:
o    Genesys Cloud Architect
o    Java/REST APIs
o    JSON / XML
o    OAuth
o    SQL
o    AWS/Azure
o    Tools and Technologies
o    Genesys Cloud Admin UI
o    Postman
o    Git
o    Jira / Confluence
o     Microservices
o     Spring Boot
o    Terraform / Archy

Ref: #404-IT Pittsburgh

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 376799
Posted 15 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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Shafique Mohammed

Recruiting Manager @ System One

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Genesys Call Flow Developer Lead

Skills

Summary

Dice Job Match Score™

Shafique Mohammed

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Genesys Call Flow Developer Lead

System One

Job Details

Skills

Summary

Company Info

About System One

Dice Job Match Score™

Shafique Mohammed

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