Desktop Engineer - Microsoft 365 Migration Support
Position Summary
We are seeking a highly motivated Desktop Engineer to support a large-scale Microsoft 365 (M365/O365) migration. This role is responsible for providing hands-on desktop support, troubleshooting end-user issues, and ensuring a seamless transition from legacy messaging and collaboration platforms to Microsoft 365 services including Outlook, and Exchange Online.
The Desktop Engineer will serve as a frontline technical resource for end users before, during, and after migration activities, minimizing business disruption and ensuring successful adoption of Microsoft 365 technologies.
Key Responsibilities
Migration Support
Support end-user migrations to Microsoft 365 and Exchange Online.
Assist with mailbox migration validation and post-migration troubleshooting.
Coordinate migration activities with project managers, messaging engineers, and business stakeholders.
Validate user access to Microsoft Outlook, Exchange Online.
Support workstation readiness assessments prior to migration events.
Participate in migration waves, cutovers, and hypercare support periods.
Desktop Support
Diagnose and resolve desktop, laptop, and mobile device issues related to Microsoft 365 services.
Troubleshoot Outlook profiles, OST/PST files, authentication issues, calendar synchronization, and mailbox connectivity.
Support file access, permissions, and known folder redirection issues.
Troubleshoot Office application performance, activation, and licensing issues.
Provide support for Windows 10 and Windows 11 operating systems.
Identity and Access Management
Troubleshoot Azure Active Directory (Entra ID) authentication issues.
Support Multi-Factor Authentication (MFA) enrollment and troubleshooting.
Assist users with password resets, account lockouts, and Conditional Access-related issues.
Validate device registration and hybrid Azure AD join status.
User Assistance and Training
Provide white-glove support to executives and key stakeholders during migration activities.
Deliver end-user guidance on new Microsoft 365 features and workflows.
Create and maintain user-facing documentation and knowledge base articles.
Escalate complex issues to engineering teams as necessary.
Incident Management
Respond to migration-related incidents and service requests.
Document troubleshooting activities in ticketing systems such as ServiceNow.
Monitor support queues and meet established SLA requirements.
Identify recurring issues and recommend process improvements.
Required Qualifications
Technical Skills
3+ years of desktop support or desktop engineering experience.
Experience supporting Microsoft 365 environments.
Strong knowledge of:
oExchange Online
oMicrosoft Outlook
oWindows 10/11
oMicrosoft Office Suite
oAzure Active Directory (Microsoft Entra ID)
Troubleshooting Experience
Outlook profile repair and recreation.
Mailbox connectivity issues.
Authentication and MFA troubleshooting.
Office application installation and activation.
Tools and Technologies
Microsoft 365 Admin Center
Exchange Admin Center
Microsoft Entra Admin Center
Preferred Qualifications
Previous experience supporting an Exchange to Exchange Online migration.
Experience with enterprise email migration tools such as:
oMicrosoft native migration tools
Microsoft certifications preferred:
oMicrosoft 365 Certified: Endpoint Administrator Associate
oMicrosoft Certified: Modern Desktop Administrator
oMicrosoft 365 Fundamentals (MS-900)
Required Soft Skills
Strong customer service and communication skills.
Ability to explain technical concepts to non-technical users.
Strong documentation skills.
Ability to work in a fast-paced migration environment.
Excellent organizational and time management abilities.
Experience supporting executive-level customers.
Typical Deliverables
Successful user migration support during scheduled migration waves.
Resolution of post-migration incidents within SLA.
End-user readiness validation.
Migration issue tracking and reporting.
Knowledge base article development.
User satisfaction and adoption support during hypercare periods.
Sample Daily Activities
Support daily end users during migration cutover events.
Troubleshoot Outlook connectivity and profile issues.
Assist users accessing migrated mailboxes in Exchange Online.
Coordinate escalations with Microsoft 365 engineering teams.
Document resolutions and update migration tracking reports
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxbcsi
- Position Id: Job45233
- Posted 1 day ago
