Automotive Parts Supervisor - Dealer Support Location: Automotive OEM, Plano, TX
We are seeking an experienced Automotive Parts Supervisor to support a major automotive OEM in Plano, TX. This role is responsible for overseeing a team supporting automotive dealerships with parts-related inquiries, orders, and dealer support.
The ideal candidate has a strong background in automotive parts, experience working in a leadership or supervisory role, and is comfortable working with dealership personnel, managing escalations, monitoring team performance, and using Microsoft Office.
What You'll Do
- Lead and support Tier One Leads and Parts Call Center staff.
- Serve as a key point of contact for the automotive OEM and internal management team.
- Provide guidance on complex or escalated automotive parts and dealer inquiries.
- Monitor team performance, service levels, quality, and productivity.
- Oversee dealer communications through phone, email, and online dealer systems.
- Assist with escalated parts orders, cancellations, internal orders, and other dealer requests.
- Support training, coaching, and development of team members.
- Review calls and communications for quality and provide feedback to leadership.
- Analyze performance data and prepare reports using Microsoft Excel.
- Assist with special projects, process improvements, and system transitions.
- Partner with IT and other departments regarding system access and operational needs.
- Build strong working relationships with the OEM and dealership network.
What We're Looking ForRequired:
- Automotive parts experience is required.
- Previous leadership, supervisory, team lead, or management experience.
- Strong understanding of automotive dealership parts operations.
- Experience working with dealers, customers, or internal teams on parts-related issues.
- Proficiency with Microsoft Office, including:
- Excel
- Word
- PowerPoint
- Outlook
- Strong communication, organization, problem-solving, and analytical skills.
- Ability to manage multiple priorities and handle escalated issues professionally.
- Comfortable working in a fast-paced, team-oriented environment.
Automotive dealership parts experience is strongly preferred.Why This RoleThis is an opportunity to use your automotive parts and leadership experience in a professional environment supporting a major automotive OEM and its dealer network.
If you have automotive parts experience and have led a team, we want to hear from you.
About UsAdvantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
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