Job Title: IT Technical Support (Tier 2 Helpdesk Technician)
Location: Plano, TX 75023
Contract Duration: 1 Year
Pay Rate: $25/hour
Overview:
We re hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer-oriented technical assistance.
Key Responsibilities:
Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.
Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).
Support Microsoft Office suite and collaboration tools.
Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.
Manage onboarding/offboarding, system access, and VIP/executive support.
Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.
Perform patching, software deployment, and system maintenance.
Recommend improvements and ensure compliance with IT policies.
Qualifications:
Bachelor s degree in IT, Computer Science, or related field.
5+ years in IT support within a corporate environment.
Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.
Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.
Excellent communication and multitasking skills.
Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.
Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.
