JAMF 300/400 Certified Consultant

Job Title: JAMF 300/400 Certified Consultant

Location: Plano, TX (Onsite)
Job Type: W2 Contract

Client: Infosys

Job Overview:

We are seeking a JAFM 300/400 Certified Consultant with advanced knowledge and experience in managing and deploying Jamf solutions for Apple device management. As a Jamf 300/400 Certified Consultant, you will leverage your expertise in Jamf Pro, device management, and security protocols to provide high-level consulting services, ensuring the optimal configuration, deployment, and maintenance of Apple devices across the organization. This role requires a deep understanding of complex environments, advanced troubleshooting, and the ability to work with enterprise-level systems.

Key Responsibilities:

• Advanced Jamf Pro Deployment & Configuration:
• Lead and oversee the deployment and advanced configuration of Jamf Pro for managing macOS, iOS, iPadOS, and tvOS devices across the enterprise.
• Implement complex device management workflows, including advanced configurations, automation, and custom policies to streamline operations.
• Design and implement advanced security policies and compliance frameworks for Apple devices, ensuring they meet industry standards and organizational requirements.
• Advanced Troubleshooting and Support:
• Provide expert-level troubleshooting for complex issues related to Apple devices and Jamf Pro configurations.
• Lead the resolution of escalated issues from internal teams, offering guidance and support for more challenging technical problems.
• Collaborate with the internal IT and security teams to ensure seamless integration of Jamf Pro with other systems and services.
• Consulting & Strategy Development:
• Act as the primary point of contact for Jamf Pro implementations and upgrades, providing expert consulting and guidance to clients and internal teams.
• Work closely with management to develop strategic roadmaps for Apple device deployment, management, and lifecycle planning.
• Conduct assessments of existing systems and processes to identify opportunities for improvement or optimization.
• Security & Compliance Management:
• Design and implement security measures such as encryption, device restrictions, app management, and secure deployment strategies to protect organizational data.
• Ensure that all Apple devices meet industry-specific compliance requirements (e.g., HIPAA, GDPR, SOC 2) and internal security standards.
• Provide ongoing security monitoring and risk assessment related to Apple devices and their management.
• Training and Mentorship:
• Provide mentorship and training to junior IT staff and clients on Jamf Pro features, best practices, and advanced troubleshooting techniques.
• Conduct training sessions on advanced Jamf Pro functionality and device management principles.
• Develop and maintain training materials and documentation for internal staff and end users.
• Continuous Improvement & Knowledge Sharing:
• Stay up-to-date with the latest Jamf updates, Apple device management trends, and industry best practices.
• Contribute to internal knowledge-sharing initiatives, ensuring that best practices and lessons learned are communicated across the organization.
• Recommend improvements to existing device management processes and tools to drive efficiencies and enhance user experience.

Qualifications:

• Experience:
• Minimum of [X] years of hands-on experience working with Jamf Pro in an enterprise environment.
• Extensive experience with advanced configuration and customization of Jamf Pro for managing macOS, iOS, iPadOS, and tvOS devices.
• Proven track record of troubleshooting and resolving complex device management issues in large-scale environments.
• Certifications:
• Jamf 300 (Jamf Pro Advanced Administration) and Jamf 400 (Jamf Pro Master Administrator) certifications are required.
• Additional certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.
• Technical Skills:
• In-depth knowledge of Apple device management and security protocols, including device enrollment, configuration profiles, MDM solutions, and device restrictions.
• Strong proficiency in scripting (e.g., Bash, Python) for automating tasks within Jamf Pro.
• Familiarity with systems integration, including network configurations, VPN, and enterprise-level systems.
• Soft Skills:
• Excellent communication and interpersonal skills to engage with technical and non-technical stakeholders.
• Ability to work independently, manage projects, and handle multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to explain complex technical concepts in a clear and concise manner.

Preferred Skills:

• Experience with mobile app deployment through the App Store, VPP, or custom distribution methods.
• Familiarity with cloud-based solutions (e.g., AWS, Azure) and integrating them with Jamf Pro.
• Experience with Apple DEP (Device Enrollment Program), Apple Business Manager, and other enterprise Apple deployment tools.