11 results (2 new)
KBI Tech Inc
Remote or Hybrid in San Jose, California • Yesterday
Easy Apply
Contract, Third Party
Depends on Experience
11 results (2 new)
KBI Tech Inc
Remote or Hybrid in San Jose, California • Yesterday
Easy Apply
Contract, Third Party
Depends on Experience
Overview
We are seeking a Level 2 Network Engineer to support a fast-paced Managed Services Provider (MSP) environment. This role is responsible for incident resolution, troubleshooting, and escalation support across a multi-client network landscape. The ideal candidate will have strong hands-on experience with Cisco technologies, working knowledge of Juniper, and exposure to SD-WAN solutions (VMware VeloCloud).
Key Responsibilities
Network Operations & Support
- Provide L2 support for enterprise and mid-market client networks
- Troubleshoot and resolve incidents (P1–P4) within SLAs
- Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues
- Support 24x7 operations
Technology Focus
Cisco (Primary): Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS
Juniper (Secondary): Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP
VeloCloud SD-WAN (Tertiary): Edge provisioning, monitoring, overlay/underlay troubleshooting
Incident & Change Management
- Manage incidents through resolution (ServiceNow preferred)
- Participate in Major Incident bridge calls
- Execute standard changes and assist implementations
- Follow ITIL v4 practices
Customer & Vendor Interaction
- Communicate with customers during outages
- Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support)
- Provide timely status updates
Documentation & Continuous Improvement
- Maintain diagrams, SOPs, and runbooks
- Contribute to Problem Management
- Recommend improvements for automation and monitoring
Required Qualifications
- 3–7 years in network operations or MSP environment
- Strong Cisco routing & switching experience
- Working knowledge of Juniper
- Basic SD-WAN (VeloCloud) experience
- Experience with ServiceNow or similar tools
- Understanding of TCP/IP, DNS, DHCP, OSPF, BGP, VPNs
Soft Skills
- Strong troubleshooting and analytical mindset
- Ability to work under pressure
- Clear communication skills
- Team-oriented and mentoring capability
KPIs
- SLA compliance and MTTR
- First-time resolution rate
- Ticket quality and documentation
- Customer satisfaction
- Reduction in repeat incidents
To see how well you match this job, please log in or create an account.
Once logged in, be sure to complete your profile to get the most accurate match score.
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs