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Tech Support/IT Helpdesk (Tier 2)

cyberThink, Inc.

Plano, Texas • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Tech Support/IT Helpdesk

BTI Solutions Inc.

Plano, Texas • Today

Full-time

USD 22.50 - 33.00 per hour

Service Desk or IT Help Desk

Calance

Dallas, Texas • Today

Contract

USD 75,225.00 per year

IT Support Desk Technician

The 20

Plano, Texas • Today

Full-time

IT Support Specialist

GoodLeap

Plano, Texas • Today

Full-time

USD 58,400.00 - 67,700.00 per year

IT Support Specialist

GoodLeap

Plano, Texas • 6d ago

Full-time

USD 58,400.00 - 67,700.00 per year

Afterhours IT Support Desk Technician

The 20

Plano, Texas • Today

Full-time

IT Support / Junior Systems Administrator

Motion Recruitment Partners, LLC

Dallas, Texas • Today

Easy Apply

Contract

$40 - $50

IT Support / Junior Systems Administrator

Motion Recruitment Partners, LLC

Dallas, Texas • Today

Easy Apply

Contract

$40 - $50

IT Support Specialist I

University of North Texas System

Denton, Texas • Today

Full-time

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 3d ago

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 3d ago

Easy Apply

Third Party, Contract

$20 - $25

Help Desk/Desktop Support Analyst

Robert Half

Remote or New York, New York • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Exeter, New Hampshire • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.50 per hour

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Healthcare IT Service Desk / IT Contact Center Support

Ab Ovo Inc

Remote • 29d ago

Easy Apply

Contract

Depends on Experience

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • 13d ago

Full-time

118,000 - 122,000

IT Support Specialist II

COG Research Foundation, LLC

Remote • 10d ago

Full-time

31 - 44

Korean Bilingual System Admin & Service Desk

BTI Solutions Inc.

Plano, Texas • Today

Full-time

USD 53,000.00 - 78,000.00 per year

Technical Support Specialist

Sanmina-SCI/Viking Interworks

Carrollton, Texas • Today

Full-time

Helpdesk Technician

cyberThink, Inc.

Plano, Texas • 2d ago

Easy Apply

Full-time

Up to $30

Portfolio Analytics - Engineering Support

NTT DATA, Inc.

Dallas, Texas • Today

Full-time

USD 45.00 - 53.00 per hour

IT Business Support Analyst Data Migration & Platform Consolidation | Remote (W-2 Only)

Prudent Technologies and Consulting

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Job for Desktop Support Engineer at Frisco, TX

Galactic Minds Inc.

Frisco, Texas • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Level 2 IT Technician - RideNow Allen

RideNow Powersports

Allen, Texas • Today

Full-time

Help Desk Technician

Robert Half

Lancaster, Texas • Today

Easy Apply

Full-time

USD 24.03 - 26.44 per hour

Senior Oracle Fusion HCM Payroll Administrator / Functional Analyst (Dallas/Fort Worth, TX)

Cedent Consulting Inc

Dallas, Texas • 23d ago

Full-time

Senior Cybersecurity Engineer (Dallas, TX) - Austin Industries

Austin Industrial

Dallas, Texas • Today

Full-time

Job Details

Skills

IT Helpdesk Technician
Microsoft Active Directory
ADUC
GPOs
DNS
DHCP
SCCM
Desktop
CompTIA A+
Network+
Microsoft (MCP
MCSA)
VDI
MacOS
ITIL
PowerShell
Zendesk
ServiceNow
BMC Remedy
Mobile Device Management
Enterprise Mobility Management
Windows Distribution Services

Summary

Tech Support/IT Helpdesk (Tier 2)

Location: Plano, TX 75013- (5 days Onsite per week)

Duration: 1 year

Work Hours: 09:00 ~ 18:00

Job Summary:

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments..

Key Responsibilities:

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.

Qualifications:

Bachelor s degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
VDI support experience is a plus.
MacOS support experience is a plus.
Working knowledge of ITIL practices is a plus.

Preferred Experience:

Experience in IT service desk environments supporting 500+ end users.
Exposure to basic scripting (PowerShell) for automation tasks.
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
Experience with Enterprise Mobility Management (or Mobile Device Management).
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cybrthnk
Position Id: JPC - 94710
Posted 2 days ago

Fitment

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Contact the job poster

Vijaykumar Thadaka

Recruiter @ cyberThink, Inc.

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Technical Support Specialist

Carrollton, Texas

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Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, c

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DESKTOP ENGINEER

Plano, Texas

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Job Details

Skills

IT Helpdesk Technician
Microsoft Active Directory
ADUC
GPOs
DNS
DHCP
SCCM
Desktop
CompTIA A+
Network+
Microsoft (MCP
MCSA)
VDI
MacOS
ITIL
PowerShell
Zendesk
ServiceNow
BMC Remedy
Mobile Device Management
Enterprise Mobility Management
Windows Distribution Services

Summary

Tech Support/IT Helpdesk (Tier 2)

Location: Plano, TX 75013- (5 days Onsite per week)

Duration: 1 year

Work Hours: 09:00 ~ 18:00

Job Summary:

Key Responsibilities:

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.

Qualifications:

Bachelor s degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
VDI support experience is a plus.
MacOS support experience is a plus.
Working knowledge of ITIL practices is a plus.

Preferred Experience:

Experience in IT service desk environments supporting 500+ end users.
Exposure to basic scripting (PowerShell) for automation tasks.
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
Experience with Enterprise Mobility Management (or Mobile Device Management).
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.

Dice Id: cybrthnk
Position Id: JPC - 94710
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Vijaykumar Thadaka

Recruiter @ cyberThink, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Tech Support/IT Helpdesk

Plano, Texas

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Today

Full-time

USD 22.50 - 33.00 per hour

Helpdesk Technician

Plano, Texas

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2d ago

Easy Apply

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Technical Support Specialist

Carrollton, Texas

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DESKTOP ENGINEER

Plano, Texas

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Today

Full-time