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Healthcare IT Service Desk / IT Contact Center Support

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

6 Months

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Help Desk
Customer Service
Service Desk
ServiceNow
Technical Support
BMC
Electronic Health Record (EHR)
Health Care
Information Systems
JIRA
Microsoft Office
Microsoft Outlook
Microsoft Windows
Printers
Problem Solving
Virtual Private Network
Analytical Skill
Computer Networking
Computer Hardware

Summary

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.
At least 6 months of related IT support experience.
Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.
Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.
Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation procedures.
Demonstrated ability to diagnose and troubleshoot Microsoft products and Windows environments.
Strong analytical and problem-solving skills.
Excellent customer service and professional phone etiquette.
Excellent written and verbal communication skills.
Strong documentation skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Ability to handle confidential information with discretion and sound judgment.
Ability to work evening, weekend, Saturday, holiday, and on-call schedules as required.
Ability to travel up to 5%.

Preferred Qualifications

Experience working in a healthcare, hospital, clinical, or medical IT environment.
Experience supporting EHR/EMR or other clinical applications.
Experience with enterprise service desk or help desk environments.
Experience with IT ticketing systems such as ServiceNow, Remedy, Jira, BMC, or similar platforms.
Experience troubleshooting Microsoft 365, Outlook, Teams, Windows, VPN, networking, printers, and end-user hardware.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10215959
Position Id: 9077443
Posted 1 hour ago

Contact the job poster

Kalpana Suryvanshi

Ab Ovo Inc Recruiter @ Ab Ovo Inc

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