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Job Details

Skills

Desktop
Active Directory
Intune
SCCM
O365

Summary

Desktop Support Technician

Duration: 1 year

Location: Plaquemine, LA

Hourly: $30 - $32 per hour

Required Technical Skills

Microsoft 365/O365: Outlook, Teams, OneDrive, SharePoint, and Office applications.
Active Directory: User and group management, account administration, password policies, and Group Policy.
Microsoft Intune: Device enrollment, configuration profiles, application deployment, and endpoint compliance.
Windows Operating Systems: Strong troubleshooting experience with Windows 10 and Windows 11.
Patch Management: Windows updates, security patches, update deployment, and troubleshooting.
Hardware Support: Desktop/laptop diagnostics, printers, docking stations, monitors, and peripherals.

Required Qualifications

5–7 years of professional experience in Desktop Support, IT Support, or End-User Computing (EUC).
Strong hands-on experience supporting enterprise Windows environments.
Practical experience with Microsoft 365/O365 and Active Directory.
Working knowledge of Microsoft Intune and SCCM/MECM.
Experience in endpoint patching, software deployment, and device management.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage multiple support requests and prioritize issues effectively.

Job Summary

We are seeking an experienced Desktop Support Technician with 5–7 years of hands-on experience providing technical support in an enterprise IT environment. The ideal candidate will have strong expertise in Microsoft 365/O365, Active Directory, Microsoft Intune, SCCM/MECM, Windows operating systems, and endpoint patch management.

The successful candidate will be responsible for supporting end users, managing desktop and laptop environments, troubleshooting hardware and software issues, maintaining endpoint security and compliance, and ensuring the smooth operation of IT systems across the organization.

Key Responsibilities

Provide L1/L2 technical support for desktop computers, laptops, peripherals, printers, and other end-user devices.
Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and enterprise applications.
Administer and troubleshoot Microsoft 365/O365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange-related issues.
Manage user accounts, access permissions, security groups, password resets, and Group Policy settings through Active Directory.
Support endpoint management and device deployment using Microsoft Intune and/or SCCM/MECM.
Perform Windows OS updates, security patching, software deployment, and endpoint compliance management.
Troubleshoot system performance, application compatibility, connectivity, login, and hardware-related issues.
Assist with device imaging, provisioning, configuration, deployment, and replacement.
Monitor endpoint health, ensure security policies are applied, and maintain device compliance.
Support onboarding and offboarding activities, including user account setup, device configuration, and access management.
Maintain accurate documentation of incidents, service requests, troubleshooting steps, and resolutions through the IT ticketing system.
Escalate complex technical issues to infrastructure, network, security, or systems administration teams when required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088699
Position Id: NMC_000422
Posted 4 hours ago

Company Info

About New Millennium Consulting

New Millenium Consulting is a certified Woman-Owned Business Enterprise (WBE) providing global IT services and staffing solutions. Our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results. NMC combines the best of both worlds: the opportunity and spirit of a startup and the stability of an established firm.

As a strategic solution provider to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line. Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored propriety technology solutions allow us to provide unparalleled service to our stakeholders.

Job Details

Skills

Desktop
Active Directory
Intune
SCCM
O365

Summary

Desktop Support Technician

Duration: 1 year

Location: Plaquemine, LA

Hourly: $30 - $32 per hour

Required Technical Skills

Microsoft 365/O365: Outlook, Teams, OneDrive, SharePoint, and Office applications.
Active Directory: User and group management, account administration, password policies, and Group Policy.
Microsoft Intune: Device enrollment, configuration profiles, application deployment, and endpoint compliance.
Windows Operating Systems: Strong troubleshooting experience with Windows 10 and Windows 11.
Patch Management: Windows updates, security patches, update deployment, and troubleshooting.
Hardware Support: Desktop/laptop diagnostics, printers, docking stations, monitors, and peripherals.

Required Qualifications

5–7 years of professional experience in Desktop Support, IT Support, or End-User Computing (EUC).
Strong hands-on experience supporting enterprise Windows environments.
Practical experience with Microsoft 365/O365 and Active Directory.
Working knowledge of Microsoft Intune and SCCM/MECM.
Experience in endpoint patching, software deployment, and device management.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage multiple support requests and prioritize issues effectively.

Job Summary

Key Responsibilities

Provide L1/L2 technical support for desktop computers, laptops, peripherals, printers, and other end-user devices.
Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and enterprise applications.
Administer and troubleshoot Microsoft 365/O365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange-related issues.
Manage user accounts, access permissions, security groups, password resets, and Group Policy settings through Active Directory.
Support endpoint management and device deployment using Microsoft Intune and/or SCCM/MECM.
Perform Windows OS updates, security patching, software deployment, and endpoint compliance management.
Troubleshoot system performance, application compatibility, connectivity, login, and hardware-related issues.
Assist with device imaging, provisioning, configuration, deployment, and replacement.
Monitor endpoint health, ensure security policies are applied, and maintain device compliance.
Support onboarding and offboarding activities, including user account setup, device configuration, and access management.
Maintain accurate documentation of incidents, service requests, troubleshooting steps, and resolutions through the IT ticketing system.
Escalate complex technical issues to infrastructure, network, security, or systems administration teams when required.

Dice Id: 91088699
Position Id: NMC_000422
Posted 4 hours ago

Company Info

About New Millennium Consulting

Senior IT Systems Engineer (Hybrid)

Hybrid in Katy, Texas

•

Yesterday

Senior IT Systems Engineer Multiple Openings | $80,000 - $90,000 (depending on the experience) Location: Katy, TX (Hybrid) Scope: Were seeking a hands-on IT Systems Engineer to run day-to-day IT operations. You keep our people productive and our Microsoft environment healthy: accounts and access, laptops and inventory, servers and patching, and the support requests in between.Most of your time goes to Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft 365.You will also look a

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Full-time

80000 - 90000

Desktop Support Technician

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Summary

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Desktop Support Technician

New Millennium Consulting

Job Details

Skills

Summary

Company Info

About New Millennium Consulting

Dice Job Match Score™

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