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Computer Hardware Engineer I

McLaren Health Care

Pontiac, Michigan • Today

Full-time

Job Details

Skills

Operating Systems
Network Cabling
Mobile Devices
Multimedia
Videoconferencing
Technical Support
Repair
Hardware Support
Network
Inventory
Computer Hardware
Documentation
Service Level
Customer Service
Oracle Linux
Computer Science
Information Systems
Business Administration
Remote Support
Industry-specific
Microsoft Certified Professional
Microsoft

Summary

Position Summary:

The Computer Hardware Engineer I provides front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations.

Essential Functions and Responsibilities As Assigned:

Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
Performs rack and stack activities for network and server infrastructure hardware
Assists in the organization and inventory of desktop hardware and software resources.
Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

Qualifications:

Required:

High school diploma or GED.
Two years of experience working in a Desktop Support/Client Services role.

Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
One year experience in a Desktop Support/Client Services role.

Preferred:

Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91143813
Position Id: 3659a4c8988b3434378882729d9731b
Posted 2 days ago

Fitment

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Job Details

Skills

Operating Systems
Network Cabling
Mobile Devices
Multimedia
Videoconferencing
Technical Support
Repair
Hardware Support
Network
Inventory
Computer Hardware
Documentation
Service Level
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Business Administration
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Summary

Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
Performs rack and stack activities for network and server infrastructure hardware
Assists in the organization and inventory of desktop hardware and software resources.
Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

Qualifications:

Required:

High school diploma or GED.
Two years of experience working in a Desktop Support/Client Services role.

Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
One year experience in a Desktop Support/Client Services role.

Preferred:

Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications

Dice Id: 91143813
Position Id: 3659a4c8988b3434378882729d9731b
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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