Description
We are looking for a Desktop Support Analyst to join our Telecom Services team in Grand Rapids, Michigan in a contract capacity with permanent potential. This role focuses on delivering reliable desktop support for end users by resolving hardware and software issues, preparing and deploying systems, and helping maintain a stable computing environment. The ideal candidate is comfortable working in a fast-paced support setting, providing remote assistance, and contributing to team processes that improve service quality and user experience.
Responsibilities:
Troubleshoot desktop, laptop, and thin-client issues by identifying root causes, repairing faults, and restoring end-user productivity.
Handle support tickets and service requests efficiently, including remote problem resolution and coordination for equipment shipment when hands-on repair is needed.
Install, configure, image, and deploy new computer systems while helping organize rollout activities for hardware refreshes and user onboarding.
Perform software updates, hardware replacements, backup support, and diagnostic testing to keep devices secure, current, and fully operational.
Support IT initiatives by contributing to departmental and cross-functional projects involving end-user technology and workplace systems.
Guide fellow desktop support team members on standard procedures, provide process training, and reinforce consistent service delivery practices.
Create and maintain support documentation and knowledge resources to strengthen team troubleshooting and improve issue resolution times.
Track desktop support activity for compliance with established standards, and help ensure asset records and inventory processes remain accurate.
Assist with hardware and software purchasing planning by offering operational input on support needs, device standards, and deployment readiness.
Requirements
At least 2 years of experience in desktop support or a closely related end-user support role.
Working knowledge of Windows desktop operating systems, including user permissions, patching, upgrades, and security hardening practices.
Experience with Active Directory administration, ticketing systems, and documenting technical procedures clearly for both users and team members.
Strong troubleshooting ability across desktop hardware, peripherals, backup tools, network connectivity, and basic infrastructure components such as routers, switches, and firewalls.
Familiarity with technologies such as Citrix, Cisco environments, Microsoft Windows Server, configuration management tools, and deskside support operations.
Excellent customer service, communication, and prioritization skills, with the ability to stay proactive in a high-volume support environment.
Associate's degree or higher, or equivalent experience, along with a valid driver's license and acceptable driving record.
Preferred qualifications include CompTIA A+, Microsoft desktop support certifications, PowerShell scripting experience, Salesforce exposure, and support experience with Apple and Android devices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02220-0013512715
- Posted 16 hours ago
