We are looking for Cloud Support Specialist - Remote / Telecommute for our client in Rahway, NJ/ WestPoint, PA.
Job Title: Cloud Support Specialist - Remote / Telecommute
Job Location: Rahway, NJ/ WestPoint, PA
Job Type: Contract
Job Overview:
Pay Range: $35.00hr - $40.00hr
Requirement/Must Have:
- Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field.
- 2+ years of experience in cloud support or IT operations with AWS and Azure.
- Strong understanding of ITSM processes and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic to intermediate shell scripting skills for automation.
- Solid knowledge of AWS and Azure services and cloud operations.
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
Responsibilities:
- Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot cloud resource issues, networking problems, and service disruptions.
- Collaborate with cloud engineering teams to escalate complex issues and coordinate fixes.
- Document known issues, troubleshooting guides, and operational procedures in Confluence.
- Track support activities in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance and automation using shell scripts and basic IaC tools.
- Ensure compliance with industry regulations (GxP, HIPAA) in cloud operations.
- Participate in on-call rotations and incident response activities.
Nice to Have:
- ITIL certification.
- Basic understanding of IaC tools such as Terraform or CloudFormation.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation.
Skills:
- AWS.
- Azure.
- ServiceNow.
- Dynatrace.
- BigPanda.
- JIRA.
- Confluence.
- Shell Scripting.
- ITSM.
- ITIL.
- GxP.
- HIPAA.
- Terraform.
- CloudFormation.
- GenAI.
- Gemini.
Qualification And Education:
- Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field.
=
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Never miss an opportunity! Create an alert based on the job you applied for.
