We are looking for Senior Technical Lead - Remote / Telecommute for our client in Rahway NJ.
Job Title: Senior Technical Lead - Remote / Telecommute
Job Location: Rahway NJ
Job Type: Contract
Job Overview:
Pay Range: $35.00hr - $40.00hr
Requirement/Must Have:
- Bachelor s degree in Computer Science, Information Technology, Data Science, or a related field.
- 2+ years of experience in BI application support or IT operations.
- Strong understanding of ITSM processes and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of Power BI, Spotfire, and data visualization concepts.
- Excellent problem-solving and communication skills.
Responsibilities:
- Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
- Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
- Collaborate with BI developers to escalate complex issues and coordinate minor enhancements.
- Document known issues, troubleshooting guides, and user guides in Confluence.
- Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance tasks and basic automation using shell scripts.
- Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
- Provide user support and training on basic BI tool usage.
Nice to Have:
- ITIL certification.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation.
Skills:
- Power BI.
- Spotfire.
- ServiceNow.
- Dynatrace.
- BigPanda.
- JIRA.
- Confluence.
- Shell Scripting.
- AWS.
- Azure.
- ITSM.
- ITIL.
Qualification And Education:
- Bachelor s degree in Computer Science, Information Technology, Data Science, or a related field.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Never miss an opportunity! Create an alert based on the job you applied for.
