Credit & Collections AdministratorApplication InstructionsPenhall Company has been shaping the future of concrete services for over 65 years. As the nations leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR\'s 2023 Top Specialty Contractors, we deliver more than just expertisewe deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
Position DescriptionMain PurposeThe duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department.
This is a full-time position, with a competitive salary and comprehensive benefits offered. Location -REMOTE near Raleigh or Wake Forest, North CarolinaKey Relationships:- Customers, Vendors
- Professional Associations
Specific Role Responsibilities:- Collection calls and/or correspondence in a fast paced, goal oriented collections department
- Weekly and monthly reporting to direct supervisor
- Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for assigned accounts
- Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Position Requirements- Collections and Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Computer/Office Machines Microsoft Work, Excel, Outlook
- English proficient in business writing and verbal communication
- Valid driver\'s license and acceptable motor vehicle record required when duties require use of motor vehicle
- Ability to pass pre-employment and random screening for illegal substances
Equal Opportunity EmployerLegal Disclaimer:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
AI-Assisted Hiring and Automated Decision Tool DisclosureThe Company may use Artificial Intelligence (AI), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Companys use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.
Compensation details: 24-27 Hourly Wage
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