Search Jobs | Dice.com

12 results (2 new)

Group by company

Digital Customer Experience Lead - CX

SGS Consulting

Raleigh, North Carolina • Today

Easy Apply

Contract

$40 - $51

Sr. Manager CX Data and Insights

Zendesk

Remote or Utah • Today

Full-time

USD 139,000.00 - 209,000.00 per year

Senior Software Engineer, Front-End (CX Apps)

Collectors Universe, Inc.

Remote or California • Today

Full-time

USD 140,971.00 - 228,870.00 per year

Lead Functional Developer Microsoft Dynamics Customer Engagement (CE)

Intralox

Remote • Today

Full-time

USD 61,100.00 per year

Dir, Innovative Customer Data Product Lead

Novartis

Remote • Today

Full-time

USD 185,500.00 - 344,500.00 per year

UX & Predictive Experience Lead Researcher

Safelite Group

Remote or Ohio • Today

Full-time

Sr. Director, Customer Success Transformation

Kutir Inc

Remote or Hybrid • Today

Easy Apply

Third Party, Contract

Lead Data Engineer

athenahealth, Inc.

Remote or Massachusetts • Today

Full-time

Dir, CE/IMO Data Partnerships Lead (Customer Engagement/Integrated Marketing Organization)

Novartis

Remote • Today

Full-time

USD 185,500.00 - 344,500.00 per year

Lead Software Engineer, Digital Workplace

Crate and Barrel

Remote or Illinois • Today

Full-time

Lead Salesforce Developer

Toast

Remote • Today

Full-time

USD 155,000.00 - 248,000.00 per year

Senior UX Designer - Remote

Cedars Sinai

Remote or Los Angeles, California • 8d ago

Full-time

USD 109,304.00 - 174,886.40 per year

Job Details

Skills

Customer Experience
Digital Experience
UX
UI
UX Research
UX Design
Customer Satisfaction
Customer Engagement
Continuous Improvement
Customer Relationship Management (CRM)
Experience Design
User Experience
CMS
CRM
CX
Website Experience

Summary

Summary:

The CX Lead is a key role on the North America Digital Customer Experience team, reporting directly to the Director of Client. This position is responsible for translating the regional digital experience strategy into high-impact, well-executed experiences that improve customer engagement, satisfaction, and business outcomes.
Working in close partnership with the Director, global Digital teams, and regional Marketing, Sales, and business stakeholders, the CX Lead drives day-to-day execution, optimization, and continuous improvement across Client s digital customer journeys. The role plays a critical part in ensuring experiences across web, eCommerce, and digital tools are seamless, customer-centric, data-informed, and aligned to NAM priorities.
The ideal candidate is highly collaborative, detail-oriented, and customer-obsessed, with a strong ability to manage complex initiatives while balancing operational excellence with experience innovation.

Responsibilities:

Strategy Enablement & Execution

Partner closely with the Director of Client to execute the regional digital customer experience strategy and roadmap, bringing deep knowledge of customer journeys, UX principles, and content storytelling into the design of new digital experiences.
Translate strategic priorities into actionable CX initiatives that connect user needs, intuitive UX, and compelling content to business outcomes.
Support the rollout of global digital capabilities while ensuring NAM-specific customer and market needs are addressed.
Contribute to defining success metrics and KPIs tied to experience quality, engagement, and conversion.

Customer Experience & Optimization

Lead the design and execution of customer experience initiatives across B2B and eCommerce digital channels, applying customer journey thinking, UX best practices, and content storytelling to create seamless, intuitive, and engaging experiences.
Partner with UX designers, UX writer, and analytics teams to shape end-to-end customer journeys that balance usability, clarity, and narrative-driven messaging.
Use voice-of-customer insights, journey mapping, and behavioral analytics to identify friction points and opportunities to improve experience flow, comprehension, and engagement.
Support conversion rate optimization (CRO) initiatives by ensuring experience design, UX patterns, and content work together to guide customers toward meaningful actions.
Contribute to personalization strategies that deliver contextually relevant experiences aligned to customer intent and journey stage.
Assist in the development and optimization of key digital tools such as product selectors and eCommerce enablers.

Project Leadership & Delivery

Own the planning, coordination, and delivery of CX projects, ensuring timelines, scope, and outcomes are met.
Manage day-to-day execution across multiple workstreams, coordinating internal teams and external partners as needed.
Maintain project plans, workflows, documentation, and calendars to support efficient and scalable delivery.
Identify risks and dependencies early, escalating appropriately and proposing solutions.

Cross-Functional Collaboration

Collaborate closely with UX designers, content strategists, marketers, and product teams to ensure experience design and content storytelling are aligned across touchpoints and consistently reflect Client s brand and customer promise.
Act as a steward of the customer journey, helping teams align on experience intent, messaging hierarchy, and usability standards throughout execution.
Act as a connector between strategy, execution, and stakeholders, helping align teams and remove barriers.
Support partnership with global Digital teams to ensure regional feedback and requirements are incorporated into platform enhancements and roadmaps.

Insights, Reporting & Enablement

Track initiative performance and synthesize insights into clear, actionable updates for the Director and leadership.
Develop process documentation, playbooks, and rollout communications to enable adoption and consistency across teams.
Support change management efforts by ensuring teams understand new experiences, tools, and ways of working.

Qualifications

5 7 years of experience in customer experience, UX, digital marketing, digital operations, CRM, or related roles.
Demonstrated success leading CX or digital initiatives from concept through execution.
Experience using customer research, journey mapping, and analytics to improve customer satisfaction and reduce friction.
Strong project management skills with the ability to manage multiple priorities in a matrixed environment.
Working knowledge of digital platforms, MarTech tools, and analytics solutions (e.g., CMS, CRM, testing tools, campaign, or project management platforms).
Data-informed mindset with the ability to interpret trends and translate insights into action.
Excellent written, verbal, and interpersonal communication skills.
Education: Bachelor s degree in marketing, Business, or a related field, or equivalent practical experience.

Success Profile

Customer-first mindset with a passion for improving digital experiences.
Highly organized executor who thrives in complex environments.
Collaborative partner who builds trust across functions.
Comfortable operating between strategy and hands-on delivery.
Continuous improvement mentality with attention to detail and outcomes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123373
Position Id: SEE-71026
Posted 9 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Digital Experience Design Specialist

Raleigh, North Carolina

•

Today

Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunit

Full-time

Senior UX Researcher

Remote or Raleigh, North Carolina

•

Today

RESPONSIBILITIES: Kforce has a client in Raleigh, NC that is seeking a UX Researcher to join their team. Summary: As a UX Researcher, you will play a crucial role in shaping user experiences by conducting impactful research, aligning with product objectives, and collaborating with designers, PMs, and engineers. Your expertise will bridge user needs with design solutions, fostering a user-centered culture within our dynamic teams. We're seeking a skilled UX Researcher with the following capabil

Contract

$38 - $48 hourly

Sr UX Designer

Remote

•

Today

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview Sr. UX Designer - Marketplace Experience We're looking for an experienced Senior UX Designer to join our Experience Design team and help build and expand our Marketplace experience. This role focuses on creating intuitive, trustworthy, and engaging commerce experiences that help members discover, evaluate, purchase, and manage healthcare products and services. The ide

Full-time

USD 104,500.00 - 136,000.00 per year

Digital Employee Experience Senior Engineer, IT Client Services

No location provided

•

Today

What IT Client Services contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room

Full-time

USD 87,700.00 - 137,830.00 per year

Job Details

Skills

Customer Experience
Digital Experience
UX
UI
UX Research
UX Design
Customer Satisfaction
Customer Engagement
Continuous Improvement
Customer Relationship Management (CRM)
Experience Design
User Experience
CMS
CRM
CX
Website Experience

Summary

Summary:

The CX Lead is a key role on the North America Digital Customer Experience team, reporting directly to the Director of Client. This position is responsible for translating the regional digital experience strategy into high-impact, well-executed experiences that improve customer engagement, satisfaction, and business outcomes.
Working in close partnership with the Director, global Digital teams, and regional Marketing, Sales, and business stakeholders, the CX Lead drives day-to-day execution, optimization, and continuous improvement across Client s digital customer journeys. The role plays a critical part in ensuring experiences across web, eCommerce, and digital tools are seamless, customer-centric, data-informed, and aligned to NAM priorities.
The ideal candidate is highly collaborative, detail-oriented, and customer-obsessed, with a strong ability to manage complex initiatives while balancing operational excellence with experience innovation.

Responsibilities:

Strategy Enablement & Execution

Partner closely with the Director of Client to execute the regional digital customer experience strategy and roadmap, bringing deep knowledge of customer journeys, UX principles, and content storytelling into the design of new digital experiences.
Translate strategic priorities into actionable CX initiatives that connect user needs, intuitive UX, and compelling content to business outcomes.
Support the rollout of global digital capabilities while ensuring NAM-specific customer and market needs are addressed.
Contribute to defining success metrics and KPIs tied to experience quality, engagement, and conversion.

Customer Experience & Optimization

Lead the design and execution of customer experience initiatives across B2B and eCommerce digital channels, applying customer journey thinking, UX best practices, and content storytelling to create seamless, intuitive, and engaging experiences.
Partner with UX designers, UX writer, and analytics teams to shape end-to-end customer journeys that balance usability, clarity, and narrative-driven messaging.
Use voice-of-customer insights, journey mapping, and behavioral analytics to identify friction points and opportunities to improve experience flow, comprehension, and engagement.
Support conversion rate optimization (CRO) initiatives by ensuring experience design, UX patterns, and content work together to guide customers toward meaningful actions.
Contribute to personalization strategies that deliver contextually relevant experiences aligned to customer intent and journey stage.
Assist in the development and optimization of key digital tools such as product selectors and eCommerce enablers.

Project Leadership & Delivery

Own the planning, coordination, and delivery of CX projects, ensuring timelines, scope, and outcomes are met.
Manage day-to-day execution across multiple workstreams, coordinating internal teams and external partners as needed.
Maintain project plans, workflows, documentation, and calendars to support efficient and scalable delivery.
Identify risks and dependencies early, escalating appropriately and proposing solutions.

Cross-Functional Collaboration

Collaborate closely with UX designers, content strategists, marketers, and product teams to ensure experience design and content storytelling are aligned across touchpoints and consistently reflect Client s brand and customer promise.
Act as a steward of the customer journey, helping teams align on experience intent, messaging hierarchy, and usability standards throughout execution.
Act as a connector between strategy, execution, and stakeholders, helping align teams and remove barriers.
Support partnership with global Digital teams to ensure regional feedback and requirements are incorporated into platform enhancements and roadmaps.

Insights, Reporting & Enablement

Track initiative performance and synthesize insights into clear, actionable updates for the Director and leadership.
Develop process documentation, playbooks, and rollout communications to enable adoption and consistency across teams.
Support change management efforts by ensuring teams understand new experiences, tools, and ways of working.

Qualifications

5 7 years of experience in customer experience, UX, digital marketing, digital operations, CRM, or related roles.
Demonstrated success leading CX or digital initiatives from concept through execution.
Experience using customer research, journey mapping, and analytics to improve customer satisfaction and reduce friction.
Strong project management skills with the ability to manage multiple priorities in a matrixed environment.
Working knowledge of digital platforms, MarTech tools, and analytics solutions (e.g., CMS, CRM, testing tools, campaign, or project management platforms).
Data-informed mindset with the ability to interpret trends and translate insights into action.
Excellent written, verbal, and interpersonal communication skills.
Education: Bachelor s degree in marketing, Business, or a related field, or equivalent practical experience.

Success Profile

Customer-first mindset with a passion for improving digital experiences.
Highly organized executor who thrives in complex environments.
Collaborative partner who builds trust across functions.
Comfortable operating between strategy and hands-on delivery.
Continuous improvement mentality with attention to detail and outcomes.

Dice Id: 10123373
Position Id: SEE-71026
Posted 9 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Digital Experience Design Specialist

Raleigh, North Carolina

•

Today

Full-time

Senior UX Researcher

Remote or Raleigh, North Carolina

•

Today

Contract

$38 - $48 hourly

Sr UX Designer

Remote

•

Today

Full-time

USD 104,500.00 - 136,000.00 per year

Digital Employee Experience Senior Engineer, IT Client Services

No location provided

•

Today

Full-time

USD 87,700.00 - 137,830.00 per year