Job Description
In the assigned Job Role, your Area Of Responsibility will be as below:
⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:
⦁ A collaborative spirit and excellent communication skills.
⦁ Ability to handle complex incidents and implement resolutions
⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
⦁ The ability to work with cross-functional teams
Required Skill and Experience
• Tanium: Need to work on multiple modules, including: Comply, Deploy, and Patch.
• Tanium weekly releases: Comply with the new release, understand the impact of each release carefully, and follow up on implementation and complications.
• Tanium Customer support: Ensuring business continuity, the administrator needs to ensure platform availability. Provide support to business users of the Tool.
• Tanium compliance: Weekly and quarterly compliance reports to ensure adherence to policies and readiness for any spontaneous Audits.
• Tanium documentation: Continuous update to all SOPs and training materials for support personnel.
• CrowdStrike: Provide support and ensure the platform complies with relevant policies.
Preferred Skill and Experience
• CrowdStrike Troubleshooting: Find the root cause analysis and provided complete reports to the business.
• CrowdStrike Compliance: Dashboards and reports for current compliance on weekly and quarterly periods or on demand as needed.
• CrowdStrike Support and documentation: Provide support to all business affiliates and ensure sufficient privileges to perform required duties. SOPs are reviewed and updated as needed to ensure full compliance with platform changes and updates.
