Network/Telecom Specialist

Required Qualifications

• High School Diploma or equivalent.
• 1+ years of experience in IT Support, Help Desk, Service Desk, Technical Support, NOC, or Telecommunications environments.
• Strong computer skills with the ability to work across multiple applications simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to accurately document technical issues and incidents.
• Strong organizational skills and attention to detail.
• Ability to follow established processes and procedures.
• Ability to work independently with minimal supervision.
• Ability to prioritize workload and respond effectively to urgent situations.
• Willingness to learn new technologies, telecommunications systems, and NG911 operations.
• Reliable attendance and ability to work assigned overnight shifts.
• Must be able to work 100% onsite in Raleigh, NC.

Preferred Qualifications

• Experience in Help Desk, Service Desk, Technical Support, Network Operations Center (NOC), or Telecommunications Support roles.
• Basic understanding of networking concepts including IP connectivity and network devices.
• Experience with ticketing systems such as Salesforce, ServiceNow, Remedy, or similar platforms.
• Experience working with monitoring tools, incident management systems, or support dashboards.
• Experience supporting mission-critical or 24x7 operations environments.
• Previous public safety, emergency communications, telecommunications, or NG911 experience is a plus.

Required Skills

• Technical Support
• Help Desk Support
• Incident Management
• Network Monitoring
• Ticket Management
• Customer Service
• Troubleshooting
• Documentation
• Communication Skills
• Escalation Management
• Networking Fundamentals
• Telecommunications Support

Total Experience

• 1 to 5 years of overall IT experience.
• Junior-level candidates with strong communication skills and technical aptitude are encouraged to apply.

Work Authorization

• Candidates must be authorized to work full-time in the United States without sponsorship upon conversion to a permanent position.

Ideal Candidate

• Help Desk Technician
• Service Desk Analyst
• NOC Analyst
• Technical Support Specialist
• Network Support Technician
• Telecommunications Support Technician
• IT Operations Support Analyst