Network/Telecom Specialist
VIIS Global Inc.
Dice Job Match Score™
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Job Details
Skills
- IT Support
- Help Desk
- Service Desk
- Technical Support
- NOC
- Telecommunications
- IP connectivity
- NG911
- public safety
- emergency communications
- Help Desk Support
- Incident Management
- Network Monitoring
- Ticket Management
- Customer Service
- Troubleshooting
- Documentation
- Communication Skills
- Escalation Management
- Networking Fundamentals
- Telecommunications Support
Summary
Required Qualifications
- High School Diploma or equivalent.
- 1+ years of experience in IT Support, Help Desk, Service Desk, Technical Support, NOC, or Telecommunications environments.
- Strong computer skills with the ability to work across multiple applications simultaneously.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to accurately document technical issues and incidents.
- Strong organizational skills and attention to detail.
- Ability to follow established processes and procedures.
- Ability to work independently with minimal supervision.
- Ability to prioritize workload and respond effectively to urgent situations.
- Willingness to learn new technologies, telecommunications systems, and NG911 operations.
- Reliable attendance and ability to work assigned overnight shifts.
- Must be able to work 100% onsite in Raleigh, NC.
Preferred Qualifications
- Experience in Help Desk, Service Desk, Technical Support, Network Operations Center (NOC), or Telecommunications Support roles.
- Basic understanding of networking concepts including IP connectivity and network devices.
- Experience with ticketing systems such as Salesforce, ServiceNow, Remedy, or similar platforms.
- Experience working with monitoring tools, incident management systems, or support dashboards.
- Experience supporting mission-critical or 24x7 operations environments.
- Previous public safety, emergency communications, telecommunications, or NG911 experience is a plus.
Required Skills
- Technical Support
- Help Desk Support
- Incident Management
- Network Monitoring
- Ticket Management
- Customer Service
- Troubleshooting
- Documentation
- Communication Skills
- Escalation Management
- Networking Fundamentals
- Telecommunications Support
Total Experience
- 1 to 5 years of overall IT experience.
- Junior-level candidates with strong communication skills and technical aptitude are encouraged to apply.
Work Authorization
- Candidates must be authorized to work full-time in the United States without sponsorship upon conversion to a permanent position.
Ideal Candidate
- Help Desk Technician
- Service Desk Analyst
- NOC Analyst
- Technical Support Specialist
- Network Support Technician
- Telecommunications Support Technician
- IT Operations Support Analyst
- Dice Id: 91164157
- Position Id: 9130239
- Posted 7 hours ago
Company Info
About VIIS Global Inc.
When you start looking into moving your processes and operations into the digital sphere in an effective and efficient way, you will need the help of a team that is familiar with digital transformations and who offers a whole host of SAP-related solutions and services. At VIIS Global we believe we are one of the best partners operating right now for companies looking to implement ERP upgrades, digital transformation, and other improvements to their business operations.
We established this organization to make it much easier and smoother for small to mid-size businesses to follow through on their system upgrades and digital transformation plans. We use a combination of in-depth industry expertise and amazing end-to-end solutions. This means when you work with our team you will get the Strategic Advisory and Transformation approach that will modernize your business.
