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43 results (3 new)

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Network/Telecom Specialist- Junior

CCS Global Tech

Raleigh, North Carolina • Today

Easy Apply

Third Party, Contract

Network or Telecom Specialist-Junior with Min 5yrs exp (In Person Interview) (ONSITE_only local to North Carolina)

NextGen Solutions Corporation

Raleigh, North Carolina • Today

Easy Apply

Full-time, Third Party, Contract

$DOE

Local to North Carolina - Network / Telecom Specialist

WiserHunt Inc.

Raleigh, North Carolina • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Network/Telecom Specialist

Solomons International

Raleigh, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

Junior Network Technician - Night Shift (CTH role) - Fully Onsite and Need In-person Interview is MUST

RICEFW Technologies Inc

Raleigh, North Carolina • Today

Easy Apply

Third Party, Contract

Network Operations Center (NOC) Technician – Tier I

Stellar Professionals LLC

Raleigh, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Network Specialist I - OSP Construction

TDS telecom

Remote or Beaver Dam, Wisconsin • Today

Full-time

USD 70,500.00 - 114,500.00 per year

Network Specialist I - OSP Construction

TDS telecom

Remote or Green Bay, Wisconsin • Today

Full-time

USD 70,500.00 - 114,500.00 per year

NOC Technician

HonorVet Technologies

Raleigh, North Carolina • Today

Easy Apply

Third Party, Contract

$32 - $35

Network Specialist - OSP Construction

TDS telecom

Remote or Green Bay, Wisconsin • Today

Full-time

USD 61,300.00 - 99,600.00 per year

Network Specialist - OSP Construction

TDS telecom

Remote or Beaver Dam, Wisconsin • Today

Full-time

USD 61,300.00 - 99,600.00 per year

Early Career Consult Program - Network Support Associate

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 77,000.00 per year

IT Application Development - Senior/Specialist (Olympia)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Network Field Technician

Randstad Digital

Remote or Peoria, Illinois • Today

Full-time

USD62,000 - USD75,000

IT Network Administrator - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 85,800.00 - 112,572.00 per year

Senior AI & Cyber Defense Specialist

Dark Trace

Remote • Today

Full-time

Construction Specialist III (Contractor)

Motion Recruitment Partners, LLC

Remote or Miami, Florida • Today

Easy Apply

Contract

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • 2d ago

Full-time

Data Center Specialist (Starlink)

SpaceX

Remote or Washington • Today

Full-time

USD 34.00 - 40.00 per hour

Field Service Engineer 2 - Lancaster, Pennsylvania

Dell Technologies

Remote or Pennsylvania • Today

Full-time

USD 74,000.00 - 96,000.00 per year

Field Service Engineer 2 - McCarran, NV

Dell Technologies

Remote or Kentucky • Today

Full-time

USD 72,000.00 - 93,000.00 per year

Field Service Engineer 2 - Kenilworth, New Jersey

Dell Technologies

Remote or New Jersey • Today

Full-time

USD 72,000.00 - 93,390.00 per year

System Engineer RF - Maryland, Delaware or Washington D.C.

Motorola Solutions

Remote or Maryland • Today

Full-time

USD 90,000.00 - 105,000.00 per year

Field Service Engineer 2- Afton, Texas

Dell Technologies

Remote or Texas • Today

Full-time

USD 74,000.00 - 96,000.00 per year

IT Solutions Architect - Senior/Specialist | Vessel Electrification

Washington State Department of Transportation

Remote or Seattle, Washington • Today

Full-time

USD 109,519.00 - 147,281.00 per year

Energy Data Acquisition Specialist (Hybrid or Remote)

California ISO

Remote or Folsom, California • 9d ago

Full-time

USD 41.25 - 57.75 per hour

Senior Systems Administrator

Legrand North America

Remote or Hartford, Connecticut • Today

Full-time

Construction Specialist III (Contractor)

Motion Recruitment Partners, LLC

Remote or Albuquerque, New Mexico • Today

Easy Apply

Contract

Field Engineer - Arizon - Remote + 75% Travel

Motorola Solutions

Remote or Arizona • Today

Full-time

USD 70,000.00 - 85,000.00 per year

Field Engineer

Motorola Solutions

Remote or Maryland • Today

Full-time

USD 80,000.00 - 100,000.00 per year

CCS Global Tech

Job Details

Skills

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Network and System Monitoring

Monitor statewide NG911 network and system dashboards for alarms, alerts, outages, and potential service disruptions.

Identify and document abnormal conditions involving network connectivity, 911 call handling equipment, and associated services.

Review monitoring notifications and follow established procedures for incident identification, reporting, and escalation.

Maintain awareness of ongoing technical incidents and service conditions affecting North Carolina's 911 centres.

Assist with tracking service restoration and confirming that reported issues have been appropriately addressed.

Technical Support and Incident Management

Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.

Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.

Create, update, and maintain accurate incident records using the NMAC's Salesforce case management platform.

Document troubleshooting activities, vendor responses, incident timelines, and resolution information.

Assign incident priorities based on established severity classifications and operational impact.

Escalate critical or unresolved incidents to Tier II personnel, technical vendors, or appropriate management.

Follow established Standard Operating Guidelines (SOGs) to ensure consistent handling of reported incidents.

Vendor and Technical Coordination

Coordinate with contracted NG911 service providers and technology vendors, including AT&T, Motorola Solutions, Intrado, RapidSOS, and other support partners.

Facilitate communication between PSAP personnel and technical support teams during troubleshooting and service restoration.

Monitor vendor ticket activity and follow up on outstanding issues to ensure progress toward resolution.

Participate in technical conference calls and incident coordination bridges as necessary.

Ensure incidents are appropriately documented, escalated, and tracked through resolution.

Customer Service and Communication

Provide professional, courteous, and responsive assistance to 911 communications personnel.

Communicate technical information clearly to individuals with varying levels of technical knowledge.

Provide accurate status updates regarding reported issues, ongoing investigations, and service restoration activities.

Recognize the operational importance of 911 services and demonstrate urgency when handling potentially service-impacting incidents.

Maintain professionalism and composure during high-priority incidents and stressful situations.

Ensure accurate communication and information sharing during shift changes.

Documentation and Operational Procedures

Maintain complete and accurate records of incidents, notifications, troubleshooting activities, and vendor interactions.

Follow established procedures for incident escalation, notification, documentation, and closure.

Prepare clear shift turnover notes identifying unresolved incidents, ongoing vendor activities, and items requiring follow-up.

Assist with maintaining operational documentation and identifying opportunities to improve support procedures.

Participate in training and professional development related to NG911 systems, telecommunications, and incident management.

Mandatory Skills:

Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network. - 3 years

Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses- 3 years

Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses - 3 years

Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management. - 3 years

Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis - 3 years

Working in several software applications at once while tracking vendor tickets and participating in technical conference calls and incident bridges. - 3 years

High school diploma or equivalent.

Strong computer skills and the ability to navigate multiple software applications simultaneously.

Excellent verbal and written communication skills.

Demonstrated customer service and problem-solving abilities.

Ability to accurately document technical issues and communicate information clearly.

Strong organizational skills and attention to detail.

Ability to follow established procedures and work independently with minimal supervision.

Ability to prioritize competing tasks and respond appropriately to urgent situations.

Willingness to learn specialized telecommunications and public safety technologies.

Dependable attendance and the ability to work an assigned overnight schedule.

Desirable Skills:

Previous experience in an IT help desk, technical support center, network operations center (NOC), or telecommunications environment.

Familiarity with basic networking concepts, including IP connectivity, network equipment, and telecommunications services.

Experience using ticketing or case management systems such as Salesforce.

Experience working with monitoring dashboards, incident management tools, or technical support applications.

Previous experience in a 911 communications center, emergency communications, or public safety environment.

Familiarity with NG911 systems, call handling equipment, or emergency communications technology.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2026-8276
Posted 6 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.

Fitment

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CCS Global Tech

Job Details

Skills

Summary

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Network and System Monitoring

Monitor statewide NG911 network and system dashboards for alarms, alerts, outages, and potential service disruptions.

Identify and document abnormal conditions involving network connectivity, 911 call handling equipment, and associated services.

Review monitoring notifications and follow established procedures for incident identification, reporting, and escalation.

Maintain awareness of ongoing technical incidents and service conditions affecting North Carolina's 911 centres.

Assist with tracking service restoration and confirming that reported issues have been appropriately addressed.

Technical Support and Incident Management

Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.

Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.

Create, update, and maintain accurate incident records using the NMAC's Salesforce case management platform.

Document troubleshooting activities, vendor responses, incident timelines, and resolution information.

Assign incident priorities based on established severity classifications and operational impact.

Escalate critical or unresolved incidents to Tier II personnel, technical vendors, or appropriate management.

Follow established Standard Operating Guidelines (SOGs) to ensure consistent handling of reported incidents.

Vendor and Technical Coordination

Coordinate with contracted NG911 service providers and technology vendors, including AT&T, Motorola Solutions, Intrado, RapidSOS, and other support partners.

Facilitate communication between PSAP personnel and technical support teams during troubleshooting and service restoration.

Monitor vendor ticket activity and follow up on outstanding issues to ensure progress toward resolution.

Participate in technical conference calls and incident coordination bridges as necessary.

Ensure incidents are appropriately documented, escalated, and tracked through resolution.

Customer Service and Communication

Provide professional, courteous, and responsive assistance to 911 communications personnel.

Communicate technical information clearly to individuals with varying levels of technical knowledge.

Provide accurate status updates regarding reported issues, ongoing investigations, and service restoration activities.

Recognize the operational importance of 911 services and demonstrate urgency when handling potentially service-impacting incidents.

Maintain professionalism and composure during high-priority incidents and stressful situations.

Ensure accurate communication and information sharing during shift changes.

Documentation and Operational Procedures

Maintain complete and accurate records of incidents, notifications, troubleshooting activities, and vendor interactions.

Follow established procedures for incident escalation, notification, documentation, and closure.

Prepare clear shift turnover notes identifying unresolved incidents, ongoing vendor activities, and items requiring follow-up.

Assist with maintaining operational documentation and identifying opportunities to improve support procedures.

Participate in training and professional development related to NG911 systems, telecommunications, and incident management.

Mandatory Skills:

Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network. - 3 years

Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses- 3 years

Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses - 3 years

Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management. - 3 years

Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis - 3 years

Working in several software applications at once while tracking vendor tickets and participating in technical conference calls and incident bridges. - 3 years

High school diploma or equivalent.

Strong computer skills and the ability to navigate multiple software applications simultaneously.

Excellent verbal and written communication skills.

Demonstrated customer service and problem-solving abilities.

Ability to accurately document technical issues and communicate information clearly.

Strong organizational skills and attention to detail.

Ability to follow established procedures and work independently with minimal supervision.

Ability to prioritize competing tasks and respond appropriately to urgent situations.

Willingness to learn specialized telecommunications and public safety technologies.

Dependable attendance and the ability to work an assigned overnight schedule.

Desirable Skills:

Previous experience in an IT help desk, technical support center, network operations center (NOC), or telecommunications environment.

Familiarity with basic networking concepts, including IP connectivity, network equipment, and telecommunications services.

Experience using ticketing or case management systems such as Salesforce.

Experience working with monitoring dashboards, incident management tools, or technical support applications.

Previous experience in a 911 communications center, emergency communications, or public safety environment.

Familiarity with NG911 systems, call handling equipment, or emergency communications technology.

Dice Id: 10290999
Position Id: 2026-8276
Posted 6 hours ago

Company Info

About CCS Global Tech

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

System Administrator (Azure)

Washington, District of Columbia

•

Today

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Facilities Knowledge Management Specialist

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•

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