Job#: 3055518 Job Description: Program Manager Tech 2
Type: 6-month contract to start
Location: United States
Schedule: 100% Remote
Role Overview
We are seeking a Program Manager to join an internal support operations team. This team manages the technical side of executive escalation risk by ingesting and monitoring support tickets, identifying high-risk cases, and proactively engaging to prevent escalations. The role involves coordinating and managing transition and out-of-policy exception requests, developing detailed plans, and coordinating technical activities through to completion.
Key Responsibilities
- Coordinate and manage transition and out-of-policy exception requests, developing detailed plans and coordinating technical activities.
- Support complex transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E) channels.
- Validate customer and partner subscription, tenant, billing, and required documentation using internal commerce and production systems to determine eligibility.
- Translate complex subscription, tenant, billing, entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.
- Manage the backlog of transition and exception requests while maintaining communication with stakeholders.
- Maintain detailed records of approvals, documentation, technical requirements, engineering actions, and request status in a work-management system.
- Create and maintain reporting to track incoming requests, approval types, revenue impact, regional trends, purchasing channels, and overall workload.
Required Qualifications
- Experience with the Microsoft Commerce Platform is required.
- Strong verbal and written communication, problem-solving, attention to detail, organizational, and interpersonal skills.
- Intermediate knowledge of tenants, subscriptions, commerce, purchasing and billing models, account management, and billing support.
- Understanding of purchasing channels and agreements, including CSP, EA, and MCA-E.
- Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.
- Ability to work independently, manage time effectively, prioritize competing requests, and maintain an organized backlog.
- Working knowledge of project and operational management principles, including planning, resource coordination, and process improvement.
- Experience maintaining detailed operational records and tracking work through Azure DevOps or similar work-management systems.
- Proficiency with productivity and project-management tools such as Word, PowerPoint, Project, and Visio.
- Ability to develop detailed operational reporting and track business metrics.
Preferred Qualifications
- Prior support experience, specifically supporting Azure subscriptions, is preferred
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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