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Amazon Connect

Summary

Position: Amazon Connect Consultant

Remote

Contract: 6+ months

Skills:

5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms (Genesys, NICE, Five9)
Amazon Connect: Contact flows, modules, hours of operation, prompts, quick connects
Amazon Lex: Bot design, intent/slot configuration, fulfillment logic, multi-turn conversations
Outbound Campaigns: Campaign management, contact list handling, answering machine detection
Customer Profiles: Profile configuration, identity resolution, data integration from external sources
Routing Profiles: Queue priority, routing logic, agent hierarchy, skill-based routing
Supporting AWS Services: Lambda, DynamoDB, S3, CloudWatch, Kinesis, EventBridge

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10122703
Position Id: 9033642
Posted 2 hours ago

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Chandra Shekar Mulli

Recruiter @ Reliable Software Resources

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Remote

•

Today

Position: Lead Architect Amazon Connect / Amazon Lex / Agentic Voice AI /NLU (Contract W2) Location: Infosys HUB (OR) REMOTE Client is seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and

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Contract, Third Party

Depends on Experience

GenAI CCAS Application Developer

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16d ago

opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experien

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Contract

$60 - $65

Business Analyst with Amazon Connect Experience

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Yesterday

This person will gather requirements, map business processes, and write detailed user/system requirements. Must have Amazon Connect experience and familiarity with AWS services like Lex, EventBridge, and Nova Sonic -banking/financial services experience is preferred. Business Systems Analyst (BSA) or Technical Business Analyst experienceStrong experience gathering, documenting, and managing business requirementsAbility to write detailed user requirements and system requirementsProficiency with p

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Contract

Depends on Experience

Amazon Connect IVR Developer

Remote

•

13d ago

Role: AWS Connect IVR Application Developer Location: Remote Job Type: C2C/W2/1099 Required Skills & ExperienceCore Technical Requirements Hands-on experience withAmazon Connect, including: oContact Flows oQueues, routing profiles, hours of operation StrongAWS serverless developmentexperience: oAWS Lambda (Node.js or Python) oAPI integration patterns supporting IVR flows oDynamoDB Experience buildingtelephony/IVRexperiences, including failure-safe behavior and degraded-mode handling. Experience

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Contract

65 - 70

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Amazon Connect Consultant

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Chandra Shekar Mulli

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