Purple Drive Technologies LLC
New York, New York • Today
Easy Apply
Full-time, Part-time, Contract, Third Party
2861 results (94 new)
Marsh & McLennan Companies
Remote or White Plains, New York • Today
Full-time
USD 51,700.00 - 90,400.00 per year
2861 results (94 new)
Purple Drive Technologies LLC
New York, New York • Today
Easy Apply
Full-time, Part-time, Contract, Third Party
Marsh & McLennan Companies
Remote or White Plains, New York • Today
Full-time
USD 51,700.00 - 90,400.00 per year
Job Description
Must Have Technical/Functional Skills
Application operations, incident/problem/service request management
Production monitoring, stabilization, runbooks, RCA and release support
SLA/KPI governance and managed-services delivery
Onsite coordination, customer communication and shift/on-call readiness
Roles & Responsibilities
Lead L1/L2/L3 support operations and production governance
Own major incidents, RCA, problem elimination and service restoration
Maintain runbooks, operational controls and release-readiness checks
Coordinate customer stakeholders and offshore support teams
In addition Support lead should be able to do the following
1. Able to work in shifts.
2. Play the role of onsite co-Ordinator for offshore
3. Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support
Generic Managerial Skills, If any
Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards
Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
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