Purple Drive Technologies LLC
Purple Drive Technologies LLC

Application Support Lead

New York, NY, US • Posted 2 hours ago • Updated 31 minutes ago
Full Time
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Application Support
  • Change Request Management
  • SLA
  • KPI
  • Managed Services
  • Physical Layer
  • Root Cause Analysis
  • Data Link Layer
  • Network Layer
  • Customer Facing
  • Communication
  • Reporting
  • Offshoring
  • Collaboration

Summary

Job Description

Must Have Technical/Functional Skills

Application operations, incident/problem/service request management

Production monitoring, stabilization, runbooks, RCA and release support

SLA/KPI governance and managed-services delivery

Onsite coordination, customer communication and shift/on-call readiness

Roles & Responsibilities

Lead L1/L2/L3 support operations and production governance

Own major incidents, RCA, problem elimination and service restoration

Maintain runbooks, operational controls and release-readiness checks

Coordinate customer stakeholders and offshore support teams

In addition Support lead should be able to do the following

1. Able to work in shifts.

2. Play the role of onsite co-Ordinator for offshore

3. Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support

Generic Managerial Skills, If any

Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91018020
  • Position Id: PDT - 12323-13458-1793903629
  • Posted 2 hours ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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