Purple Drive Technologies LLC
Purple Drive Technologies LLC

L1 Application Support Engineer

New York, NY, US • Posted 1 hour ago • Updated 25 minutes ago
Full Time
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Documentation
  • SQL
  • Linux
  • Software Troubleshooting
  • Data Link Layer
  • Network Layer
  • Root Cause Analysis
  • Physical Layer
  • Customer Facing
  • Communication
  • Reporting
  • Offshoring
  • Collaboration

Summary

Job Description

Must Have Technical/Functional Skills

Application monitoring, incident and service-request handling

Runbook-based triage, ticket documentation and escalation

Basic SQL/Linux/application troubleshooting

Shift support and onsite-offshore coordination

Roles & Responsibilities

Monitor applications and respond to alerts, incidents and service requests

Perform first-level diagnostics using approved runbooks

Document evidence and escalate accurately to L2/L3 teams

Support release checks, shift handovers and operational reporting

In addition Support Engineer should be able to do the following

1. Able to work in shifts.

2. Play the role of onsite co-Ordinator for offshore

3. Able to conduct RCA and provide and Implement solutions as part of L1 Support

Generic Managerial Skills, If any

Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91018020
  • Position Id: PDT - 12322-13457-1793902903
  • Posted 1 hour ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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