DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Associate Implementation Engineer
Location: REMOTE
Duration: 12 Months
Must haves:
1-2 yrs experience supporting network Infrastructure
1-2 yrs Experience with Microsoft applications, Service NOW, Oracle, Teams, Excel and SharePoint
2-3 yrs experience working on networking projects, either as a project lead or as a contributing member of a project team.
Position Summary
The Associate Implementation Engineer coordinates branch-facing activities to support the deployment of new routers. This position keeps branches informed of installation schedules and ensures they understand the required steps for handling retired Versa devices. The role processes labor quotes from the 3rd Party Infrastructure Supplier and collaborates with the IT Project Manager and the Network Build Team Resource responsible for bringing each device online. The role focuses on communication and coordination and does not include router configuration or network activation.
Essential Duties and Responsibilities
Branch Communication and Installation Coordination
- Serve as the primary coordination contact for branch locations scheduled to receive a new networking infrastructure hardware.
- Notify branch stakeholders of planned installation dates, timing, expectations, and any required onsite participation.
- Confirm that branch stakeholders are informed and prepared before installation activities begin.
- Maintain clear, timely communication with branch contacts throughout the installation process.
- Identify scheduling conflicts, missing information, or site concerns and promptly escalate them to the IT Project Manager.
Versa Device Disposition
- Provide branches with approved instructions for the disposition, return, or other handling of the retired Versa device.
- Confirm that branch personnel understand the required disposition steps and associated timelines.
- Track device disposition status and follow up on outstanding actions.
- Maintain accurate records confirming that retired devices are accounted for and processed according to project requirements.
Labor Quote Processing
- Receive and process installation labor quotes from the 3rd Party Infrastructure Supplier.
- Review quotes for completeness and alignment with the requested installation activity.
- Route quotes through the established review and approval process.
- Track quote status, approvals, and related documentation to help prevent installation delays.
- Escalate quote discrepancies, missing information, or timing concerns to Management.
Project and Technical Team Coordination
- Collaborate with the IT Project Manager to support deployment schedules, project communications, and issue escalation.
- Coordinate with the Network Build Team Resource responsible for bringing each network device online.
- Confirm that branch contacts, supplier representative, project stakeholders, and network resources have the information needed for each scheduled installation.
- Maintain implementation trackers, status notes, and supporting project documentation.
- Participate in project status meetings and provide concise updates on branch readiness, labor quotes, and Versa device disposition.
Scope of Role
- This role facilitates installation activities but does not configure, activate, troubleshoot, or bring network devices online.
- Technical activation and network configuration remain the responsibility of the assigned Network Build Team resource.
- The position is accountable for communication, coordination, documentation, quote processing, tracking, and timely escalation.
Required Qualifications
- High school diploma or equivalent required; associate degree in information technology, business, project management, or a related field preferred.
- One to three years of experience in IT coordination, project support, vendor coordination, customer service, or a related role preferred.
- Strong written and verbal communication skills.
- Demonstrated organization, attention to detail, and follow-through.
- Ability to manage multiple branch schedules and priorities in a fully remote work environment.
- Experience using ServiceNow, Oracle, and Microsoft applications, including Outlook, Teams, Excel, and SharePoint for project tracking, communication, documentation, and administrative processing.
Desired Qualifications
The following qualifications are desired; but not required.
- Experience supporting network, infrastructure, telecommunications, or multi-site technology deployment projects.
- Experience coordinating with third-party suppliers or field-service providers.
- Familiarity with labor quote review, approval workflows, project trackers, and equipment return processes.
Core Competencies
- Branch and customer communication
- Project coordination and schedule management
- Third-party supplier coordination
- Documentation and status tracking
- Attention to detail and ownership
- Risk identification and escalation
- Cross-functional collaboration
- Time management in a remote environment
Key Working Relationships
- Branch managers and designated branch points of contact
- IT Project Manager
- Network Build Team Resource
- 3rd Party Infrastructure Supplier
- Branch Technology leadership and supporting project stakeholders
Measures of Success
- Branches receive timely, accurate installation communications.
- Labor quotes are processed and tracked without avoidable delays.
- Retired Versa devices are removed properly and documented in accordance with project requirements.
- Open risks, conflicts, and missing information are escalated promptly.
- Project trackers and status updates remain accurate and current.
- Installation activities are coordinated effectively across branch, supplier, project, and network teams.
