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("BUSINESS ANALYST") AND ("CCW" OR "CCW-R" OR "CISCO COMMERCE WORKSPACE") AND ("CISCO QUOTING" OR "DEAL MANAGEMENT") AND ("8 YEARS" OR "10 YEARS" OR "SENIOR") AND (REMOTE OR "PST")

Summary

Job Title: Business Analyst (CCW/CCW-R)

Location: Remote, US (Must work PST hours)

Job Type: Contract

Experience: X+ years

Job Overview

Our client is seeking an experienced Business Analyst with hands-on expertise in Cisco CCW and CCW-R platforms. The ideal candidate will have a strong background in Cisco quoting, deal management, and the ability to collaborate across cross-functional teams to drive process improvements and system enhancements.

Key Responsibilities

Work with applications such as Workspace, CCW, and CCW-R, with a solid understanding of downstream and upstream impacts
Collaborate closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs
Analyze service install base coverage of customers and provide resolutions for disputes
Support accurate True Forward order creation and assist with holds management and fulfillment/closure
Log and track incidents with IT for Services EA technical issues, ensuring long-term fixes
Create work-level instructions and process flows when changes in process or policies occur
Conduct business analysis of current system capabilities and challenges, documenting manual steps and working with RPMs and IT on enhancements and automations
Collaborate with cross-functional teams including Partners, IT, and RPMs to explain problem statements and drive resolutions

Required Skills

CCW and CCW-R platform expertise
Cisco Quoting and Deal Management
Business Analysis and requirements documentation
Stakeholder management and cross-functional collaboration
Process documentation and workflow creation
IT incident logging and tracking

Preferred Skills

Experience with service install base analysis
Familiarity with order fulfillment and holds management
Understanding of partner ecosystems and RPM collaboration

Location & Work Model

Fully remote — candidates must be based in the US and available to work Pacific Standard Time (PST) hours.

Engagement Details

Contract engagement. Immediate need — apply now with your updated resume and availability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 109982-1090-1784732447
Posted 8 hours ago

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Business Analyst CCW/CCW-R

Skills

Summary

Job Overview

Key Responsibilities

Required Skills

Preferred Skills

Location & Work Model

Engagement Details

Dice Job Match Score™

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Business Analyst CCW/CCW-R

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