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Call Center Supervisor

Aasritha infotech Inc

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Call Center Supervisor / Manager – Austin, TX

Tryfacta

Austin, Texas • 6d ago

Easy Apply

Contract

$35 - $40

Call Center Supervisor

Aasritha infotech Inc

Remote • 2d ago

Easy Apply

Contract

45 - 50

Call Center Representative Job Openings (Full-Time)

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Call Center Agent Job Openings (Full-Time)

MCI Careers

Savannah, Georgia • Today

Full-time

Call Center Agent Job Openings (Full-Time)

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Call Center Sales Representative II (Experienced)

MCI Careers

Killeen, Texas • Today

Full-time

Bilingual Spanish Call Center Representative

nLeague Services

Atlanta, Georgia • 3d ago

Easy Apply

Contract, Third Party

20 - 22

Helpdesk Shift Supervisor (Colorado Springs, CO)

Maximus, Inc.

Colorado Springs, Colorado • Today

Full-time

USD 55,000.00 per year

Call CenterRepresentative

MCI Careers

Savannah, Georgia • Today

Full-time

Call CenterRepresentative

MCI Careers

Savannah, Georgia • Today

Full-time

Call CenterRepresentative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Call CenterRepresentative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

North Royalton, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

Akron, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

Massillon, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

Westfield Center, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

Broadview Heights, Ohio • Today

Full-time

It Helpdesk Supervisor

CherryRoad Technologies Inc.

McLean, Virginia • 2d ago

Easy Apply

Full-time

Depends on Experience

Supervisor Patient Care

Akron Children\'s Hospital

Streetsboro, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

New Franklin, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

Tallmadge, Ohio • Today

Full-time

Supervisor Patient Care

Akron Children\'s Hospital

South Russell, Ohio • Today

Full-time

IT Service Center Manager

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 80,001.00 - 120,000.00 per year

Help Desk Supervisor

Chenega MIOS

San Antonio, Texas • Today

Full-time

Help Desk Supervisor

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 30.00 - 35.00 per hour

Help Desk Supervisor

Chenega MIOS

Orlando, Florida • Today

Full-time

Technology Support Supervisor

Kirkland & Ellis LLP

Miami, Florida • Today

Full-time

IT Client Support Specialist 3 (Data Center Lead - 02-6640)

State of Alaska

Juneau, Alaska • Today

Full-time

USD 2,862.00 per week

UCC Supervisor

Decisionpoint Corporation

Alexandria, Virginia • Today

Full-time

Job Details

Skills

Call Center Supervisor
Customer Service
Leadership Essentials

Summary

Job Title: Call Center Supervisor

Location: Remote

Duration: 9+ months

Technical Skills: Years/Level of Experience

Customer Service (7-10 yrs experience)

Leadership Essentials (7-10 yrs experience)

Role Description:

The Call Center Supervisor provides advanced support to the client’s Ticket to Work Help Line by assisting Call Center Management with daily operations. This role directs and supervises Beneficiary Support Specialists (BSS I and II), who are responsible for routine/basic inbound calls, outbound calls, email, and web chat services. The Supervisor ensures staff maintain the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

Responsibilities

Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to established Service Level Agreements (SLAs).
Sets priorities and coordinates activities that align with team objectives and goals.
Serves as backup to handle queued and escalated calls, supporting BSS team members and ensuring timely resolution of complex inquiries.
Maintains end-to-end responsibility for customers'' support needs, providing timely, reliable, and courteous service.
Provides queue monitoring support and outreach, as assigned.
Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
Researches and analyzes customer service issues to provide information and solutions in a timely manner.
Retrieves ad-hoc data from reporting sources as needed.
Defines roles and expectations for supervised staff; provides clear direction to ensure consistent progress toward set goals.
Delivers consistent results and effective customer resolutions while working under moderate supervision.
Contributes to achieving call center performance metrics, including Average Talk Time (ATT), Average Handle Time (AHT), productivity, adherence, and overall service-level objectives.
Completes monthly quality assessments of supervised staff.
Schedules and conducts monthly coaching sessions with supervised staff.
Demonstrates enhanced service skills in identifying core customer issues and providing solutions.
Seeks opportunities to improve workflow and increase efficiency; adapts readily to new processes and procedures.
Retrieves, inputs, and maintains case records and customer interaction details using internal databases and tracking systems.
Updates beneficiary account information and ensures complete, accurate documentation of all inquiries, referrals, and follow-up actions.
Provides accurate referrals to national and local resources.
Follows scripts, job aids, and program materials to deliver consistent, high-quality information.
Supports program continuous improvement initiatives.

Minimum Qualifications

Bachelor''s degree, or equivalent combination of education and relevant experience.
4–6 years of related experience in customer service or public relations.

Other Job-Specific Skills

Internal applicants: Must be in good standing and meeting all BSS I/II performance metrics.
Demonstrated call center leadership experience with a record of driving positive metrics.
Familiarity with SSA disability programs (SSI/SSDI — Supplemental Security Income / Social Security Disability Insurance) and/or the Ticket to Work program.
Experience supporting individuals with disabilities or vulnerable populations.
Bilingual proficiency (e.g., English/Spanish) — preferred, not required.
Strong leadership and customer service skills.
Ability to organize and supervise staff for maximum efficiency.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong commitment to providing quality service.
Strong attention to detail and accuracy.
Ability to convey enthusiasm, energy, and sincerity over the phone.
Exceptional problem-solving and organizational skills.
Ability to foster good working relationships and rapport with customers.
Ability to adapt to new processes or procedures.
Ability to interact effectively with others.
Ability to manage change and/or conflict.
Excellent written and verbal communication skills.
Team player who engages effectively with the overall leadership team.

Additional Requirements

Ability to pass required background check / suitability determination for access to client beneficiary data.
Remote work must be conducted from a secure, private location meeting company IT security standards.
Ability to sit/use a computer and telephone headset for extended periods.

Education Level : Bachelor’s Degree

Special Requirements

Work Authorization: s

Clearance Required: Public Trust (Full Clearance)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTP9p2tQ2A8u0CC
Position Id: 9068824
Posted 3 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Luke Banda

Recruiter @ Aasritha infotech Inc

View Profile

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Customer Service Advocate

Remote

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Immediate need for a talented Customer Service Advocate . This is a 06+ months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:26-25640 Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Work Location: Remote preferred candid

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Job Details

Skills

Call Center Supervisor
Customer Service
Leadership Essentials

Summary

Job Title: Call Center Supervisor

Location: Remote

Duration: 9+ months

Technical Skills: Years/Level of Experience

Customer Service (7-10 yrs experience)

Leadership Essentials (7-10 yrs experience)

Role Description:

Responsibilities

Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to established Service Level Agreements (SLAs).
Sets priorities and coordinates activities that align with team objectives and goals.
Serves as backup to handle queued and escalated calls, supporting BSS team members and ensuring timely resolution of complex inquiries.
Maintains end-to-end responsibility for customers'' support needs, providing timely, reliable, and courteous service.
Provides queue monitoring support and outreach, as assigned.
Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
Researches and analyzes customer service issues to provide information and solutions in a timely manner.
Retrieves ad-hoc data from reporting sources as needed.
Defines roles and expectations for supervised staff; provides clear direction to ensure consistent progress toward set goals.
Delivers consistent results and effective customer resolutions while working under moderate supervision.
Contributes to achieving call center performance metrics, including Average Talk Time (ATT), Average Handle Time (AHT), productivity, adherence, and overall service-level objectives.
Completes monthly quality assessments of supervised staff.
Schedules and conducts monthly coaching sessions with supervised staff.
Demonstrates enhanced service skills in identifying core customer issues and providing solutions.
Seeks opportunities to improve workflow and increase efficiency; adapts readily to new processes and procedures.
Retrieves, inputs, and maintains case records and customer interaction details using internal databases and tracking systems.
Updates beneficiary account information and ensures complete, accurate documentation of all inquiries, referrals, and follow-up actions.
Provides accurate referrals to national and local resources.
Follows scripts, job aids, and program materials to deliver consistent, high-quality information.
Supports program continuous improvement initiatives.

Minimum Qualifications

Bachelor''s degree, or equivalent combination of education and relevant experience.
4–6 years of related experience in customer service or public relations.

Other Job-Specific Skills

Internal applicants: Must be in good standing and meeting all BSS I/II performance metrics.
Demonstrated call center leadership experience with a record of driving positive metrics.
Familiarity with SSA disability programs (SSI/SSDI — Supplemental Security Income / Social Security Disability Insurance) and/or the Ticket to Work program.
Experience supporting individuals with disabilities or vulnerable populations.
Bilingual proficiency (e.g., English/Spanish) — preferred, not required.
Strong leadership and customer service skills.
Ability to organize and supervise staff for maximum efficiency.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong commitment to providing quality service.
Strong attention to detail and accuracy.
Ability to convey enthusiasm, energy, and sincerity over the phone.
Exceptional problem-solving and organizational skills.
Ability to foster good working relationships and rapport with customers.
Ability to adapt to new processes or procedures.
Ability to interact effectively with others.
Ability to manage change and/or conflict.
Excellent written and verbal communication skills.
Team player who engages effectively with the overall leadership team.

Additional Requirements

Ability to pass required background check / suitability determination for access to client beneficiary data.
Remote work must be conducted from a secure, private location meeting company IT security standards.
Ability to sit/use a computer and telephone headset for extended periods.

Education Level : Bachelor’s Degree

Special Requirements

Work Authorization: s

Clearance Required: Public Trust (Full Clearance)

Dice Id: PTP9p2tQ2A8u0CC
Position Id: 9068824
Posted 3 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Luke Banda

Recruiter @ Aasritha infotech Inc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Call Center Supervisor

Remote

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2d ago

Easy Apply

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Customer Service Representative

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Onshore CCaaS Lead (Call Center as a Service)

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