Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI!
We are looking for a Client Partner – Higher Education / Publishing to join our growing team in the United State!
Location: NYC/NJ, Dallas, Boston Preferred (hybrid)
Job Summary
The Client Partner is responsible for managing multiple strategic client accounts, achieving revenue and profitability targets, and partnering closely with delivery teams to drive client success.
This role will be a key driver of growth, client satisfaction, and brand development for QualityAI within existing accounts. The Client Partner will work closely with client executives, partners, QualityAI Delivery, People & Talent, Finance, and other internal stakeholders to identify opportunities, strengthen relationships, and expand business.
Must-Have Qualifications
- 15+ years of overall experience in the IT industry, including 5+ years in a Client Partner, Account Manager, or similar client-facing leadership role.
- Most recent experience must be within the Education industry, specifically Higher Education and/or Publishing.
- Strong understanding of technology solutions and services, combined with excellent oral and written communication skills.
- Experience working with mid-sized and large System Integrators (SIs), preferably organizations with $250M+ in annual revenue.
- Strong experience managing strategic client relationships and growing existing accounts.
- Ability to work effectively with both business and technical stakeholders.
Preferred Background
Candidates who started their careers in delivery, consulting, or technology roles and successfully transitioned into Client Partner or account leadership positions are encouraged to apply.
This role is not intended for candidates whose primary background is software/product sales.
Previous titles may include:
- Client Partner
- Account Manager
- Account Executive
- Client Executive
- Strategic Account Manager
- Delivery Leader / Delivery Manager with client-facing experience
Key Responsibilities
- Lead and manage targeted sales campaigns for national and international clients.
- Establish and maintain strong relationships with client executives and key stakeholders through a deep understanding of their industry, business, and operations.
- Manage customer relationships and take ownership of overall customer satisfaction and service delivery.
- Identify improvement and optimization opportunities within existing accounts to drive quality, cost, and speed-to-market improvements.
- Apply a solution-selling methodology to understand client business needs and position appropriate QualityAI services and solutions.
- Develop and maintain a healthy pipeline of new opportunities within existing and prospective accounts.
- Identify opportunities for account expansion, cross-selling, and up-selling.
- Manage and author responses to client RFIs and RFPs.
- Develop and present proposals, SOWs, and business solutions in collaboration with internal teams.
- Partner closely with delivery and technical teams to ensure successful execution and continued client satisfaction.
- Attend industry networking events, conferences, and client meetings to strengthen relationships and build market presence.
- Monitor account performance, revenue, profitability, and growth against established targets.
- Maintain accurate opportunity and account information within Salesforce/CRM systems and ensure timely updates throughout the sales cycle.
Requirements
- Bachelor’s degree or higher from an accredited college/university in an appropriate field.
- 15+ years of experience in the IT industry, with significant experience in client/account management.
- 5+ years of experience in a Client Partner, Account Manager, Account Executive, or similar role.
- Recent experience within Higher Education and/or Publishing.
- 5+ years of relevant experience selling IT services, quality engineering services, consulting services, or technology solutions, primarily in the US market.
- 10+ years of experience delivering technology/quality engineering services and managing client partnerships.
- Proven track record of growing existing accounts and achieving revenue and profitability targets.
- Strong understanding of client organizations, business processes, and decision-making structures.
- Excellent oral, written, presentation, and interpersonal communication skills.
- Demonstrated ability to facilitate meetings with business and technical stakeholders and effectively engage internal subject matter experts.
- Experience developing SOWs, proposals, RFIs, and RFP responses.
- Experience using industry-leading CRM platforms, preferably Salesforce, to manage opportunities, accounts, pipelines, and workflows.
- Ability to travel up to 25%.
Benefits:
Why QualityAI?
QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.
Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.
- Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
- Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
- Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
- Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.
- Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
- Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
If you like what you have read, send us your resume and let’s start talking!
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