Role/ Title: Slack Engineer/ Collaboration Platform Engineer
Location: Remote (USA)
Duration: Long Term Contract
Work Mode: Remote
Job Description: As a Slack Engineer/ Collaboration Platform Engineer, you will build and operate the integrations, bots, and workflow automation that make Slack work at enterprise scale. You will use the Slack platform APIs to automate administration and governance, connect Slack to systems such as ServiceNow, and remove repetitive operational toil. In this role you will:
• Design, build, and maintain Slack apps, bots, and workflows using the Slack Web API, Events API, and Bolt SDK.
• Automate provisioning, governance, and reporting tasks across an Enterprise Grid environment.
• Integrate Slack with internal systems such as ITSM, identity, and data pipelines through REST APIs and webhooks.
• Instrument your services with logging, metrics, and alerting so issues are caught before users feel them.
• Write clean, testable code and contribute to CI/CD pipelines for safe, repeatable deployment.
• Partner with platform, security, and identity teams to keep automations compliant and auditable.
• Troubleshoot production issues across distributed, hybrid environments and drive fixes to root cause.
Minimum Qualifications:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 2+ years of experience in software or platform engineering.
• Hands-on experience building integrations or automations against REST APIs.
• Proficiency in at least one scripting or programming language such as Python, JavaScript, or Node.js.
• Experience with source control (Git) and collaborative development workflows.
Preferred Qualifications:
• Experience developing Slack apps with the Bolt SDK, or comparable experience with collaboration platform APIs such as Webex or Microsoft Graph.
• Familiarity with Slack Enterprise Grid administration, SCIM provisioning, or the Audit Logs API.
• Experience integrating with ServiceNow or other ITSM platforms.
• Exposure to CI/CD tooling and infrastructure as code such as Terraform.
• Working knowledge of observability tooling (logging, metrics, alerting) and production support practices.
• A bias toward automating repetitive work and documenting what you build.
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