Content Writer remote but must be based near Allentown PA, Providence Rhode Island or Louisville KY for occasional meetings. C2H role. W2 only. Job Summary: The UX Content Writer supports the Proactive Communications product team by creating and refining customer-facing content across email, SMS, web, digital assistant, and agent-supported experiences.This role is responsible for shaping how communications are structured, written, and governed to ensure they are clear, accessible, accurate, an