Search Jobs | Dice.com

26 results (0 new)

Group by company

Customer Service Agent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

Customer Service Agent Job Openings (Full-Time)

MCI Careers

Savannah, Georgia • Today

Full-time

Customer Service Agent Job Openings (Full-Time)

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Inbound Customer Service Agent

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Customer Service Agent (Call Center)- $18/hr

Acclaim Systems

Remote • Yesterday

Easy Apply

Full-time

Customer Service Representative / Call Centre Agent

Infinite Computer Solutions (ICS)

Remote • 13d ago

Easy Apply

Full-time

Depends on Experience

Customer Service Representative

Infinite Computer Solutions (ICS)

Remote • 3d ago

Easy Apply

Contract

Service Desk Agent

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,000.00 per year

Service Desk Agent

Cayuse Holdings, LLC

No location provided • Today

Full-time

USD 15.00 - 16.00 per hour

Software Engineer - Customer Service Platform

Netflix, Inc.

Remote • Today

Full-time

USD 388,000.00 - 558,000.00 per year

Service Desk Agent

HCLTech

Morrisville, North Carolina • 16d ago

Easy Apply

Full-time

$38,000 - $62,000

Service Desk Agent

Softtek Integration Systems Inc

Reno, Nevada • 20d ago

Easy Apply

Full-time

Depends on Experience

Customer Service Representative

Amtex Systems Inc.

North Bergen, New Jersey • 8d ago

Easy Apply

Full-time, Third Party

$34000 - $45000

AI Solutions Engineer

eGain Corporation

Sunnyvale, California • Today

Full-time

USD 170,000.00 per year

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Associate Tech Support Agent

Software Guidance & Assistance

Portsmouth, New Hampshire • Today

Contract

USD 20.00 - 20.00 per hour

Sevice Desk Agent (Hybrid)

Kforce Technology Staffing

Coppell, Texas • Today

Contract

$22 - $22 hourly

Mechanical Engineering Intern/Co-Op

Kion Group AG

Grand Rapids, Michigan • Today

Part-time

USD 20.00 - 29.00 per hour

Controls Engineering Intern/Co-Op

Kion Group AG

Grand Rapids, Michigan • Today

Part-time

USD 20.00 - 29.00 per hour

AI Strategy Analyst

Fanatics

Denver, Colorado • 22d ago

Full-time

USD 82,000.00 - 100,000.00 per year

Contact Center Analyst

GoodLeap

Roseville, California • 3d ago

Full-time

USD 28.85 - 38.46 per hour

Call Center Agent (Days)

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Tier 1 Call Center Agent

Maximus, Inc.

San Antonio, Texas • Today

Full-time

USD 25.00 per hour

Lead AI Engineer

KeyCorp

Remote • Today

Full-time

USD 96,000.00 - 181,000.00 per year

Software Engineer in Test Automation / QE Engineering - Austin, TX - Hybrid (3 Days Onsite/Week) - Contract - eBay - EBAYJP00024520

Stellar Consulting Solutions

Austin, Texas • Today

Easy Apply

Contract

Customer Care Executive

Infinite Computer Solutions (ICS)

Remote • 7d ago

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Call
customer

Summary

Job Title :Customer Service Representative

Location : Remote

Working days : Monday to Friday

Overview

Job Overview_

The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations.

Key Responsibilities:

Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
Software & System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions
Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
Collaboration: Absorb & apply coaching provided by Supervisor & Quality Analyst to achieve continuous improvement in call flow/quality.
Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up to date with policies, and use knowledge bases effectively.
Electronic Communication: Encourage customers to use electronic communication methods where possible.
Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
Other Duties: Perform other tasks as required.

Expected Skills & Qualifications:

Strong communication skills.
Proficiency with computer systems and CRM tools.
Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
Ability to multitask and manage inquiries from multiple communication channels.
Problem-solving and issue resolution capabilities.
Self-reliant. Proactively uses available resources starting with digital means to research & find information needed to answer customer questions/resolve issues.
Customer-focused attitude with an emphasis on using a positive & upbeat tone of voice to convey enthusiasm while delivering outstanding & memorable customer experiences.
Reliability and attention to detail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9104462
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

13d ago

About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experi

Easy Apply

Full-time

Depends on Experience

Customer Service Representative

Remote

•

13d ago

Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and res

Easy Apply

Full-time

Depends on Experience

Customer service

Remote

•

15d ago

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday(8-9 hrs of shift) (5:00am PST to 5:00PM PST) Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance

Easy Apply

Full-time

Depends on Experience

Call Center Agent

Remote

•

Today

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

Easy Apply

Full-time

Up to 17

Job Details

Skills

Call
customer

Summary

Job Title :Customer Service Representative

Location : Remote

Working days : Monday to Friday

Overview

Job Overview_

Key Responsibilities:

Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
Software & System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions
Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
Collaboration: Absorb & apply coaching provided by Supervisor & Quality Analyst to achieve continuous improvement in call flow/quality.
Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up to date with policies, and use knowledge bases effectively.
Electronic Communication: Encourage customers to use electronic communication methods where possible.
Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
Other Duties: Perform other tasks as required.

Expected Skills & Qualifications:

Strong communication skills.
Proficiency with computer systems and CRM tools.
Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
Ability to multitask and manage inquiries from multiple communication channels.
Problem-solving and issue resolution capabilities.
Self-reliant. Proactively uses available resources starting with digital means to research & find information needed to answer customer questions/resolve issues.
Customer-focused attitude with an emphasis on using a positive & upbeat tone of voice to convey enthusiasm while delivering outstanding & memorable customer experiences.
Reliability and attention to detail.

Dice Id: 10199915
Position Id: 9104462
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

13d ago

Easy Apply

Full-time

Depends on Experience

Customer Service Representative

Remote

•

13d ago

Easy Apply

Full-time

Depends on Experience

Customer service

Remote

•

15d ago

Easy Apply

Full-time

Depends on Experience

Call Center Agent

Remote

•

Today

Easy Apply

Full-time

Up to 17

Customer Service Agent

Skills

Summary

Dice Job Match Score™

Neha Bam

Similar Jobs

Customer Service Agent

Job Details

Skills

Summary

Dice Job Match Score™

Neha Bam

Similar Jobs