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Customer Service Represent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

Customer Service/IT Support

Ledgent Technology

Chino Hills, California • Today

Easy Apply

Contract

$20 - $21 per hour

Contact Center Customer Service Representative

MCI Careers

Savannah, Georgia • Today

Full-time

Full-Time Customer Service Representative

MCI Careers

Savannah, Georgia • Today

Full-time

Customer Support Analyst

SAIC

Quantico, Virginia • Today

Full-time

USD 80,001.00 - 120,000.00 per year

Contact CenterCustomer Service Representative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Contact CenterCustomer Service Representative

MCI Careers

Savannah, Georgia • Today

Full-time

Contact CenterCustomer Service Representative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Contact CenterCustomer Service Representative

MCI Careers

Savannah, Georgia • Today

Full-time

Service Engineer - Greensburg, Indiana

Hexagon AB

Rolling Meadows, Illinois • Today

Full-time

Senior Field Service Engineer

Elekta Inc.

Remote or Texas • Today

Full-time

Job Details

Skills

CALL
CUSTOMER

Summary

Job Title :Customer Service Representative

Location : Remote

Working days : Monday to Friday

Overview

Job Overview_

The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations.

Key Responsibilities:

Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
Software & System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions.
Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
Collaboration: Absorb & apply coaching provided by Supervisor & Quality Analyst to achieve continuous improvement in call flow/quality.
Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up to date with policies, and use knowledge bases effectively.
Electronic Communication: Encourage customers to use electronic communication methods where possible.
Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
Other Duties: Perform other tasks as required.

Expected Skills & Qualifications:

Strong communication skills.
Proficiency with computer systems and CRM tools.
Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
Ability to multitask and manage inquiries from multiple communication channels.
Problem-solving and issue resolution capabilities.
Self-reliant. Proactively uses available resources starting with digital means to research & find information needed to answer customer questions/resolve issues.
Customer-focused attitude with an emphasis on using a positive & upbeat tone of voice to convey enthusiasm while delivering outstanding & memorable customer experiences.
Reliability and attention to detail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9084757
Posted 4 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

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Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

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Job Title: Customer Service Representatives Location: McKinney, TX Employer: 4Consulting, Inc Position Type: Full Time Worksite: Remote Position Summary 4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the clients project

Easy Apply

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Call Center Agent

Remote

•

6d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

Easy Apply

Contract

Job Details

Skills

CALL
CUSTOMER

Summary

Job Title :Customer Service Representative

Location : Remote

Working days : Monday to Friday

Overview

Job Overview_

Key Responsibilities:

Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
Software & System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions.
Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
Collaboration: Absorb & apply coaching provided by Supervisor & Quality Analyst to achieve continuous improvement in call flow/quality.
Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up to date with policies, and use knowledge bases effectively.
Electronic Communication: Encourage customers to use electronic communication methods where possible.
Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
Other Duties: Perform other tasks as required.

Expected Skills & Qualifications:

Strong communication skills.
Proficiency with computer systems and CRM tools.
Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
Ability to multitask and manage inquiries from multiple communication channels.
Problem-solving and issue resolution capabilities.
Self-reliant. Proactively uses available resources starting with digital means to research & find information needed to answer customer questions/resolve issues.
Customer-focused attitude with an emphasis on using a positive & upbeat tone of voice to convey enthusiasm while delivering outstanding & memorable customer experiences.
Reliability and attention to detail.

Dice Id: 10199915
Position Id: 9084757
Posted 4 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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