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Customer Support Specialist - Remote role!

Pellera

Remote • Today

Full-time

Social Care / Social Customer Support Specialist

PROLIM Global Corporation

Remote • Yesterday

Easy Apply

Contract

150000 - 160000

Technical Customer Support Specialist

HappyRobot Inc

Remote • Today

Full-time

Data Operations Customer Support Specialist

Avalore, LLC

Arlington, Virginia • Today

Full-time

USD 67,000.00 - 117,000.00 per year

Customer Support Specialist (OEM Manufacturing)

Jobot

Blaine, Minnesota • Today

Full-time

USD 60,000.00 - 60,000.00 per year

Partner Support Specialist: Remote

Russell, Tobin & Associates

Remote • Yesterday

Easy Apply

Third Party, Contract

$125 - $135

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Customer Support Call Center Specialist

BlinkRx

Pittsburgh, Pennsylvania • Today

Full-time

Compensation information provided in the description

Customer Support Administrator (IT Specialist)

GovCIO

Fairfax, Virginia • Today

Full-time

USD 75,000.00 - 75,000.00 per year

SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT)

Army, National Guard Units

New Castle, Delaware • Today

Full-time

USD 98,630.00 - 128,221.00 per year

Customer Support Center Specialist

LinTech Global Inc.

Portsmouth, Virginia • Today

Full-time

IT SPECIALIST (CUSTOMER SUPPORT)

Army, National Guard Units

Salina, Kansas • Today

Full-time

USD 75,278.00 - 97,867.00 per year

Information Technology Specialist (Customer Support)

The Air Force Civilian Service

Valparaiso, Florida • Today

Full-time

USD 89,508.00 - 138,370.00 per year

IT SPECIALIST (Telecommunications Customer Support)

Naval Facilities Engineering Systems Command (NAVFAC HQ)

Washington, District of Columbia • Today

Full-time

Customer Technical Support Specialist

Johnson Health Tech North America, Inc

Vancouver, Washington • Today

Full-time

USD 19.00 per hour

Customer Technical Support Specialist

Johnson Health Tech North America, Inc

Cottage Grove, Wisconsin • Today

Full-time

AI Customer Training Specialist with ChatGPT & Codex exp- 100% Remote

Smart Caliber Technology

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Customer Technical Support Specialist - Electrical Power Systems

Trystar

Houston, Texas • Today

Full-time

USD 85,000.00 - 95,000.00 per year

IT Support Specialist 1 at ATLANTA, Georgia - ( 100% REMOTE) Only local to GA.

Data Wave Technologies Inc

Atlanta, Georgia • Today

Easy Apply

Part-time, Contract

GIS Support Specialist - Work Sample Mandatory - Almost Remote

Sage Group

Hybrid in Raleigh, North Carolina • 18d ago

Easy Apply

Contract

$45 - $49

Customer Technical Support Specialist NEN

ATG

Dahlgren, Virginia • Today

Full-time

Integrations Technical Specialist

Russell, Tobin & Associates

Remote • 22d ago

Easy Apply

Contract, Third Party

$34.1 - $34.1

Conferencing and Mobile Support Specialist

Hexaware Technologies, Inc

New York, New York • 4d ago

Easy Apply

Full-time

Depends on Experience

Desktop Support Specialist

SunTechPros, Inc.

Raleigh, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

IT Field Support Specialist - Onsite - Locals to NC

MSYS Inc.

Sanford, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

Technical Support Specialist

Randstad Digital

Brownsville, Texas • Today

Contract

USD30 - USD33

Desktop Support Specialist

Randstad Digital

San Diego, California • Today

Contract

USD30 - USD34

Technical Site Support Specialist

Randstad Digital

Traverse City, Michigan • Today

Contract

USD38 - USD48

User Support Specialist (Legal Exp. Needed)

Ledgent Technology

Menlo Park, California • Today

Easy Apply

Full-time

$80000 - $100000 per annum

L1 Support - Onsite - Technical Support Specialist (Windows / MacOS)

Sharp Source IT

Greenwich, Connecticut • 2d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Team Leadership
Performance Management
Project Management
Preventive Maintenance
Managed Services
Electronic Health Record (EHR)
ITIL
FLSA
Documentation
Mentorship
Training
Standard Operating Procedure
Knowledge Management
Database
Communication
Customer Support
Technical Writing
Management
Microsoft Office
Critical Thinking
Customer Service
Call Center

Summary

Position Title: Customer Support Specialist

Position Location: Remote

Reports to: Team Lead Customer Support

Schedule: Monday through Friday, 3:00pm CST to 11:30pm CST

Job Summary:

Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today's technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are 1 st shift, Monday thru Friday.

FLSA Status:

Non-Exempt.

Essential Functions:

Provides first level support for inbound Interactions and requests from end users, staff and patients.
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
Participate in and adhere to all standard operating procedures.
Assists with the development and improvement of work instructions, procedures, and documentation.
Exceptional Attendance is a must.
Mentor and assist with training new Customer Support Specialists.
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Make or suggest updates to the Knowledge within the Knowledge Management databases.
Other duties as assigned.

Required Skills/Abilities/Competencies

Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Technical writing experience
Innovative, team-oriented problem solver.
Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
Excellent organizational, time management and follow through skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Experience troubleshooting Microsoft Office.
Ethical and Critical Thinking.
Ability to type at least 25 words a minute.

Education and Experience:

High school diploma or equivalent.
2 years' experience working in a customer service role preferred but not required.
Call Center experience preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10351101
Position Id: 3266
Posted 2 hours ago

Fitment

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Remote

•

17d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

17d ago

Easy Apply

Third Party, Contract

$20 - $25

Customer service

Remote

•

26d ago

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday(8-9 hrs of shift) (5:00am PST to 5:00PM PST) Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance

Easy Apply

Full-time

Depends on Experience

Call Center Agent

Remote

•

Yesterday

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

Easy Apply

Full-time

Up to 17

Job Details

Skills

Team Leadership
Performance Management
Project Management
Preventive Maintenance
Managed Services
Electronic Health Record (EHR)
ITIL
FLSA
Documentation
Mentorship
Training
Standard Operating Procedure
Knowledge Management
Database
Communication
Customer Support
Technical Writing
Management
Microsoft Office
Critical Thinking
Customer Service
Call Center

Summary

Provides first level support for inbound Interactions and requests from end users, staff and patients.
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
Participate in and adhere to all standard operating procedures.
Assists with the development and improvement of work instructions, procedures, and documentation.
Exceptional Attendance is a must.
Mentor and assist with training new Customer Support Specialists.
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Make or suggest updates to the Knowledge within the Knowledge Management databases.
Other duties as assigned.

Required Skills/Abilities/Competencies

Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Technical writing experience
Innovative, team-oriented problem solver.
Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
Excellent organizational, time management and follow through skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Experience troubleshooting Microsoft Office.
Ethical and Critical Thinking.
Ability to type at least 25 words a minute.

Education and Experience:

High school diploma or equivalent.
2 years' experience working in a customer service role preferred but not required.
Call Center experience preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Dice Id: 10351101
Position Id: 3266
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

17d ago

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

17d ago

Easy Apply

Third Party, Contract

$20 - $25

Customer service

Remote

•

26d ago

Easy Apply

Full-time

Depends on Experience

Call Center Agent

Remote

•

Yesterday

Easy Apply

Full-time

Up to 17

Customer Support Specialist - Remote role!

Skills

Summary

Dice Job Match Score™

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Customer Support Specialist - Remote role!

Job Details

Skills

Summary

Dice Job Match Score™

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