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Customer service

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Depends on Experience

Sales Associate / Customer Service Representative

Jobot

Ocoee, Florida • Today

Full-time

USD 20.00 - 25.00 per hour

Senior Product Manager, B2B Service Customer & Partner Portals

Trans Union LLC

White Plains, New York • Today

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

Trans Union LLC

Chicago, Illinois • Today

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

Trans Union LLC

Reston, Virginia • Today

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

Trans Union LLC

New York, New York • Today

Full-time

USD 112,500.00 - 187,500.00 per year

Customer Service Representative

Kforce Technology Staffing

San Antonio, Texas • Today

Contract

$17.00 - $17.50 hourly

Customer Service Engineer (VA ESOM IRP)

Kentro

Bedford, Massachusetts • Today

Full-time

Customer Service Engineer (VA ESOM - IRP)

Kentro

Manchester, New Hampshire • Today

Full-time

Customer Service Representative III - Senior

Kforce Technology Staffing

Miami, Florida • Today

Contract

$20 - $22 hourly

Customer Service Engineer (VA ESOM - IRP)

Kentro

New Orleans, Louisiana • Today

Full-time

Oracle Health Federal Customer Service Administrator

Oracle Corporation

No location provided • Today

Full-time

Compensation information provided in the description

Senior MS Dynamics CRM Developer/Lead (Customer Service Module)

K Anand Corporation

Hybrid in New York, New York • Today

Easy Apply

Contract, Third Party

Depends on Experience

Inbound Customer Service & Dispatch Specialist

Infinity

Cedar Rapids, Iowa • Today

Full-time

USD 14.00 - 14.00 per hour

Customer Service Representative(Fraud) - Charlotte, NC

Digital Technology Solutions

Hybrid in Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

Customer Service & Operations Support (BAC)

Sprague Pest Solutions

Rigby, Idaho • Today

Full-time

USD 20.00 - 25.00 per hour

Customer Service Representative

Infinite Computer Solutions (ICS)

Remote • 13d ago

Easy Apply

Contract

Customer Service Representative 2

Maxonic, Inc.

Hopkinton, Massachusetts • Today

Easy Apply

Contract

Depends on Experience

Customer Service (Financial Services)

Nextgen Information Services

Des Peres, Missouri • 3d ago

Easy Apply

Contract

Customer Service Support Specialist

Nextgen Information Services

Des Peres, Missouri • 5d ago

Easy Apply

Contract

30 - 32

Customer Service Representative Research Support

VDart, Inc.

Sacramento, California • Today

Easy Apply

Contract

Depends on Experience

Customer Service Representative Research Support

VDart, Inc.

Atlanta, Georgia • Today

Easy Apply

Contract

Depends on Experience

Customer Service Engineer FSC

HigherEchelon

Austin, Texas • Today

Full-time

Customer Service Associate

MK Software Solutions Inc

Hybrid in Richardson, Texas • Today

Easy Apply

Contract

$12 - $15

Customer Service Specialist

OpTech

Midland, Texas • 3d ago

Easy Apply

Contract

Depends on Experience

SAP CS- Customer Service Consultant

Innova Solutions, Inc

Philadelphia, Pennsylvania • Today

Easy Apply

Contract

Depends on Experience

Help Desk / IT Support / Customer Service / Service Support Analyst

Stellar IT Solution

Hybrid in Raleigh, North Carolina • 5d ago

Easy Apply

Third Party, Contract

$20 - $22

Customer Service Representative / Call Centre Agent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Depends on Experience

Customer Service Representative | SB Technical Support

SPECTRUM

Louisville, Kentucky • Today

Full-time

Customer Service Representative | SB Technical Support

SPECTRUM

Louisville, Kentucky • Today

Full-time

Job Details

Skills

inbound calls
Outbound calls
call center

Summary

Customer Service Representative (Remote)

Company: Infinite Computer Solutions
Location: Remote
Schedule: Monday to Friday(8-9 hrs of shift) (5:00am PST to 5:00PM PST)

Overview

The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9090315
Posted 3 hours ago

Fitment

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Contact the job poster

Santoshi Kottakota

Recruiter @ Infinite Computer Solutions (ICS)

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Similar Jobs

Customer Service

Remote

•

16d ago

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

Easy Apply

Full-time

16 - 17

Customer Service Representative

Remote

•

16d ago

Easy Apply

Full-time

16 - 17

Customer Service Representative / Call Centre Agent

Remote

•

Today

About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experi

Easy Apply

Full-time

Depends on Experience

Call Center Agent

Remote

•

12d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

Easy Apply

Contract

Job Details

Skills

inbound calls
Outbound calls
call center

Summary

Customer Service Representative (Remote)

Company: Infinite Computer Solutions
Location: Remote
Schedule: Monday to Friday(8-9 hrs of shift) (5:00am PST to 5:00PM PST)

Overview

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Dice Id: 10199915
Position Id: 9090315
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Santoshi Kottakota

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Customer Service

Remote

•

16d ago

Easy Apply

Full-time

16 - 17

Customer Service Representative

Remote

•

16d ago

Easy Apply

Full-time

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Customer Service Representative / Call Centre Agent

Remote

•

Today

Easy Apply

Full-time

Depends on Experience

Call Center Agent

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•

12d ago

Easy Apply

Contract