Customer Service Representative 2
Maxonic, Inc.
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Job Details
Skills
- Customer Service Representative 2
Summary
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Representative 2.
Job Description:
Job Title: Customer Service Representative 2
Job Type: Contract
Job Location: Hopkinton, MA
Work Schedule: Onsite
Pay Rate: $19, Based on experience
Description:
The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.
Must Have Strong Customer Service Background
Skills:
- Strong customer service background.
- Experience working in a call center environment.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Salesforce experience is preferred but not required.
- Prior dispatching experience preferred.
Education:
- High school diploma or GED required.
- Additional education in Business, Communications, or a related field is a plus.
- Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.
Required Skills:
- Call Center Environment
- Microsoft Office Applications
- Customer Service
- Outlook
- Word
Additional Skills:
- Salesforce Experience
- Dispatching Experience
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Guntas Kaur (/) for more details.
- Dice Id: 10108942
- Position Id: 9090376
- Posted 4 hours ago
Company Info
Maxonic is a technology consulting firm headquartered in Campbell, CA. The company was founded in 2002. Maxonic founders created new methods from decades of experience in the technical consulting industry and they have successfully invented and applied our unparalleled methodology to help our clients to reach their goals in the most efficient and cost effective way. The founders were focused to build a company that centered around providing superior customer service through strong and lasting relationships. A testament to the success of their vision lies in the fact that all of Maxonic s customers from its first year in business, continue to work with us.
Over the years, the number of our loyal clients has grown from a list of start-ups and small businesses, all the way to the industry giants of the fortune 100.
Since its inception, Maxonic has sought to find ways to improve its service to meet new challenges that face its customers. The Process-Based proactive approach was one such improvement, and evolved from countless hours of research, discussions with clients and statistical evidence. All of Maxonic s service offerings Big Data Services, Cloud Computing Services, Mobility Services and Technical Staffing Services reflect our commitment to creating and enhancing services that help clients meet their toughest challenges.
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