Position SummaryThe Business Process Analyst I (BPA) - Data Exchange Analyst is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility.
Candidate Responsibilities- Assist customers and third-party administrators with implementation, testing and support of inbound data connections.
- Support external customers and internal processing areas by trouble shooting transmission or formatting issues.
- Act as a liaison between the business community and IT.
- Supply technology vendors and/or plan holders plan specific requirements based upon Guardian's internal systems and standard formats.
- Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standard formats.
- Respond to internal and external inquiries regarding connection(s)
- Perform thorough user acceptance testing of inbound eligibility files.
- Providing 'Best in Class' service to our customers based on the channel of their preference.
- Handle complex calls requiring the analyst to lead a customer through difficult technical data
- Attend relevant training, job sharing, mentoring and establishing personal networks.
- Maintain procedural guidelines.
- Report system related problems
- Actively participate in team meetings.
- Assists other team members when necessary to meet established deadlines and customer expectations.
Reporting RelationshipsThis position reports to the Group Benefit Operation (GBO) Team Leader who, in turn, reports to the Group Benefit Operation (GBO) Director.
Functional SkillsRequired:- Experience working with HIPAA data files
- Strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel
- Strong ability to manipulate data files to create output in various formats
- Exhibits flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
- Excellent communication skills, both oral and written
- Demonstrated analytical skills
- Requires ability to function in a team environment and build strong working relationships
Preferred:- Experience working in insurance industry
Position Qualifications- College degree preferred
- High School or equivalent required
Travel- This is a remote WFH role
- Travel may be required, approximately 10%.
Salary Range:$49,260.00 - $73,890.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
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Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa SponsorshipGuardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Notice Regarding Guardian's Use of Artificial Intelligence in RecruitmentAs part of Guardian's job application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian's use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian's document retention policy, a copy of which you may request via
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
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