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Job Details

Skills

Quality Assurance
Dynamics
Acceptance Testing
Customer Relationship Management (CRM)
Integration Testing
User Experience
Test Scripts
Test Scenarios
Test Plans
Root Cause Analysis
Process Improvement
Genesys
DevOps
Agile
Test Cases
User Stories
Scripting
Scalability
Regression Testing
User Acceptance Testing
Microsoft Dynamics 365 CRM
Dynamics 365
IVR Testing
Smoke Testing
Sanity Testing
API Testing
Microsoft Power Platform
JIRA
REST APIs
Power Automate

Quality Assurance
Dynamics
Acceptance Testing
Customer Relationship Management (CRM)
Integration Testing
User Experience
Test Scripts
Test Scenarios
Test Plans
Root Cause Analysis
Process Improvement
Genesys
DevOps
Agile
Test Cases
User Stories
Scripting
Scalability
Regression Testing
User Acceptance Testing
Microsoft Dynamics 365 CRM
Dynamics 365
IVR Testing
Smoke Testing
Sanity Testing
API Testing
Microsoft Power Platform
JIRA
REST APIs
Power Automate

Summary

Job Title: Dynamics Quality Analyst
Location: Hybrid/ Remote
Type: Full Time/W2 with Infinite Computer Solutions

Key Responsibilities:

Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Define functional, integration, system, regression, performance, and UAT testing approaches.
Ensure traceability between business requirements, user stories, and test cases.
Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Support root cause analysis and recommend process improvements to enhance software quality.
Support business users during UAT planning and execution.
Develop UAT scenarios and scripts.
Track UAT completion and sign-off activities.
Participate in performance, load, and scalability testing.
Validate system response times and user experience.

Required Skills & Qualifications:

5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
Experience supporting Agile/Scrum delivery environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9025200
Posted 6 hours ago

Fitment

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Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)

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Dynamics Quality Analyst

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Dice Job Match Score™

Shamim Ahmed

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Dynamics Quality Analyst

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