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Summary

No sponsorship available. No third-party/C2C candidates.

General Manager, Operations (Fintech / Payments)

Location: Austin, TX (Onsite)
Type: Full-Time
Experience: 5–8+ Years
Reports To: Executive Leadership

Overview

A fast-growing technology company is seeking a General Manager, Operations to lead onsite operations in Austin while overseeing critical payments and business operations infrastructure. This role combines office leadership with ownership of payment systems, vendor relationships, and operational processes supporting a scaling business.

The ideal candidate brings a strong background in payments or fintech, hands-on experience with API-based payment platforms, and the ability to operate effectively in a fast-paced, high-growth environment.

Responsibilities

Lead day-to-day operations of the Austin office, including facilities, vendor management, and onsite team support
Own payment operations end-to-end: reconciliation, settlements, disputes, and chargebacks
Manage and optimize integrations with payment gateways (e.g., Stripe, Adyen, Braintree, PayPal, or similar) in partnership with engineering
Build and improve scalable processes across operations, finance support, compliance, and administration
Partner with leadership on operational planning, budgeting, and key performance metrics
Collaborate cross-functionally with engineering, product, and data teams to support operational efficiency and system reliability
Oversee compliance and risk areas related to payments (PCI-DSS, KYC/AML, regulatory considerations)
Support hiring, onboarding, and team development for the Austin office
Identify operational gaps and implement solutions in a fast-moving environment

Qualifications

5–8+ years of experience in operations, payments, or fintech, with leadership responsibilities
Hands-on experience with API-based payment platforms and payment workflows (integrations, webhooks, transaction flows)
Strong understanding of payment systems, settlement processes, reconciliation, and fraud/chargeback management
Familiarity with compliance frameworks such as PCI-DSS and KYC/AML
Experience working in startup or high-growth environments
Strong project management and vendor management skills
Ability to collaborate effectively with technical teams; familiarity with modern software environments is preferred
Bachelor’s degree or equivalent experience; advanced degree is a plus

Preferred

Experience scaling operations in early-stage or growth-stage companies
Exposure to international payments and cross-border compliance
Background in fintech or payments-focused organizations

What You’ll Gain

Opportunity to build and scale operational infrastructure in a growing company
High visibility role with direct impact on business performance
Collaborative, fast-paced environment with significant ownership

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121998
Position Id: 7074
Posted 15 hours ago

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General Manager - Operations

Skills

Summary

General Manager, Operations (Fintech / Payments)

Overview

Responsibilities

Qualifications

Preferred

What You’ll Gain

Dice Job Match Score™

Tech Recruiting

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General Manager - Operations

Job Details

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Overview

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Preferred

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