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IT EUX II Engineer - Remote US Only

Blue Mantis

Remote • Today

Full-time

Systems Engineer II (Remote) - WashU IT, Shared Infrastructure Data Center

Washington University School of Medicine

Remote or St. Louis, Missouri • Today

Full-time

USD 65,900.00 - 112,700.00 per year

IT - API Engineering - Business Systems Analyst II (Remote in CA only)

Golden 1 Credit Union

Remote or Sacramento, California • Today

Full-time

USD 84,400.00 per year

IT - Infrastructure Systems - DevOps Engineer II (Remote in CA only)

Golden 1 Credit Union

Remote or Sacramento, California • Today

Full-time

USD 123,600.00 per year

IT Security Engineer II

TalentFish LLC

Hybrid in Skokie, Illinois • 17d ago

Easy Apply

Full-time

$110,000 - $125,000

IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

depends on experience

IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

depends on experience

IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First-Citizens Bank & Trust Company

Remote or Texas • Today

Full-time

depends on experience

IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First-Citizens Bank & Trust Company

Remote or Arizona • Today

Full-time

depends on experience

Platform Engineer II - Oracle EBS/Apps DBA (Remote)

First American Financial Corporation

Remote or Santa Ana, California • Today

Full-time

USD 97,700.00 - 130,300.00 per year

IT Process Engineer II

Jabil Circuit Inc

Memphis, Tennessee • Today

Full-time

IT Engineer II

Nomad GCS

Columbia Falls, Montana • Today

Full-time

USD 75,000.00 - 89,000.00 per year

IT Infrastructure Engineer II

AllSTEM Connections

Orlando, Florida • Today

Full-time

USD 99,800.00 - 99,800.00 per year

IT - Engineer II

Apex Systems

Mountain Home, Arkansas • Today

Easy Apply

Full-time

$30 - $40 per hour

IT Systems Engineer II

Sierra Space Corporation

Louisville, Colorado • Today

Full-time

USD 87,156.00 - 119,839.50 per year

IT Support Specialist Engineer II

BizTek People, Inc. | APA International Placement Consultants

Austin, Texas • Today

Full-time

Software Engineer II, AI Enablement (Remote)

Symetra Financial

Remote • Today

Full-time

USD 96,700.00 - 161,200.00 per year

HV SCADA Engineer II (Remote)

SOLV Energy

Remote or San Diego, California • Today

Full-time

USD 96,160.00 - 120,200.00 per year

IT Support Engineer II

Spring Health

New York, New York • Today

Full-time

USD 53.85 - 67.82 per hour

IT Support Engineer II

iSoftStone

No location provided • Today

Full-time

USD 25.00 - 56.00 per hour

IT Security Engineer II

Evanston Northwestern Healthcare

Skokie, Illinois • Today

Full-time

USD 46.64 - 72.29 per hour

IT Security Engineer II

MedImpact

San Diego, California • Today

Full-time

USD 110,982.00 - 155,376.00 per year

IT Field Engineer II

Boyd Gaming Corporation

Las Vegas, Nevada • Today

Full-time

Engineer II, Sr/II or Lead - Market Monitoring - Remote Eligible

Southwest Power Pool, Inc.

Remote or Little Rock, Arkansas • Today

Full-time

USD 90,000.00 - 99,000.00 per year

Systems Engineer II, AI Solutions & IT Operations

Woven Planet

Palo Alto, California • Today

Full-time

USD 112,000.00 - 184,000.00 per year

IT Testing Engineer II

Conduent

Remote or Atlanta, Georgia • Today

Full-time

USD 70,000.00 - 90,000.00 per year

IT Security Engineer II - Identity and Access Management

Evanston Northwestern Healthcare

Skokie, Illinois • Today

Full-time

USD 46.64 - 72.29 per hour

IT Engineer II

Vertafore

Denver, Colorado • Today

Full-time

USD 65,000.00 - 80,000.00 per year

Data Engineer II-IT

Textron, Inc.

Wichita, Kansas • Today

Full-time

Product, Platform & Enterprise Full Stack Software Engineer I/II (Remote - US)

BNSF Railway Company

Remote • Today

Full-time

USD 93,750.00 - 175,000.00 per year

Job Details

Skills

Data Link Layer
Managed Services
Leadership
Problem Solving
Communication
Management
SLA
Documentation
Customer Service
Research
Knowledge Base
Call Center
Help Desk
Supervision
Training
Operating Systems
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Network Support
Network
LAN
WAN
Cisco
SonicWall
Fortinet
Laptop
Thin Client
USB
Malware Analysis
Antivirus
Printer Support
Printers
Computer Hardware
Mobile Device Support
Active Directory
Virtual Private Network
iPhone
Microsoft Operating Systems
Microsoft Windows Mobile
Android
Broadband
Wireless Communication
Sophos
SPAM
Information Technology
CompTIA
Network+
Microsoft Certified Professional
SCA
Writing
Mantis
Onboarding
Recruiting

Data Link Layer
Managed Services
Leadership
Problem Solving
Communication
Management
SLA
Documentation
Customer Service
Research
Knowledge Base
Call Center
Help Desk
Supervision
Training
Operating Systems
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Network Support
Network
LAN
WAN
Cisco
SonicWall
Fortinet
Laptop
Thin Client
USB
Malware Analysis
Antivirus
Printer Support
Printers
Computer Hardware
Mobile Device Support
Active Directory
Virtual Private Network
iPhone
Microsoft Operating Systems
Microsoft Windows Mobile
Android
Broadband
Wireless Communication
Sophos
SPAM
Information Technology
CompTIA
Network+
Microsoft Certified Professional
SCA
Writing
Mantis
Onboarding
Recruiting

Summary

IT EUX II Engineer - Remote US Only

Department: Blue Mantis

Employment Type: Full Time

Location: Remote

Description

The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.

Key Responsibilities

Resolve problems reported to the call center by phone or web tickets.
Provide first-level contact and problem resolution for customer issues.
Provide timely communication on service ticket status and resolution.
Assist Level I technicians with escalated issues.
Update and maintain Help Desk Documentation and knowledgebase articles.
Review and update Help Desk documentation as assigned.
Review and create KB articles.

Other functions as directed by management.

Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
Work on tickets escalated by Level I engineers.
Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
Quickly and effectively communicate with customers within the SLA timeframe.
Work with vendor to resolve issues as required.
Configure/image desktops or laptops as needed.
Continually update and improve customer network documentation.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
Regular, predictable and punctual attendance.
May occasionally need to work on holidays.

Additional / Non-Essential Responsibilities:

Research and contribute technical information to the internal knowledgebase.
Develop expertise with GreenPages products and services to be used when working with customers.

Skills, Knowledge and Expertise

3-5+ years Technical Call Center/Help Desk experience
Comfortable with working on multiple open tickets simultaneously.
Comfortable with investigating, analyzing and troubleshooting client issues.
Able to make decisions on service ticket resolution without supervision.
Provide training to fellow team members and Level I engineers.
Proficient in at the following:
Windows Operating systems - Windows, 10-11
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
M365 and EntraID administration
Intermediate network support:
Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
Basic knowledge of network technologies (LAN, WAN, wireless)
VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:

Troubleshoot issues with laptops, desktops, and thin clients
USB device support and other peripherals

Security support:

Basic knowledge of security principals and best practices
Virus and malware identification and remediation.
Antivirus and Next Gen Antivirus tools (Sophos, Vipre, Crowdstrike, etc.)

Printer support:

Setup/install local, wireless, and network printers
Troubleshoot hardware printer issues

Mobile device support:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software.

Active Directory Administration:

Maintain user accounts in Active Directory
Security Group creation
Maintain user accounts for VPN sessions

Security:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Familiarity with Security Applications (Sophos, Rapid7, etc.)
Strong understanding of Spam applications (Defender, Mimecast, Proofpoint)

Associates Degree in Information Technology or equivalent experience.
At least 1 of the following relevant industry certifications is preferred:
CompTIA A+
Network+
MCDST
HDI-SCA - HDI Support Center Analyst

Blue Mantis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184662
Position Id: 66a86c169ab1737086c5f6e98cb869dd
Posted 4 hours ago

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Job ID: 2614378 Location: Remote Work, KY, US Date Posted: 2026-07-08 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent i

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Remote ISP Support Technician

Remote or Raleigh, North Carolina

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Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.Diagnose and reso

Full-time

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Job Details

Skills

Data Link Layer
Managed Services
Leadership
Problem Solving
Communication
Management
SLA
Documentation
Customer Service
Research
Knowledge Base
Call Center
Help Desk
Supervision
Training
Operating Systems
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Network Support
Network
LAN
WAN
Cisco
SonicWall
Fortinet
Laptop
Thin Client
USB
Malware Analysis
Antivirus
Printer Support
Printers
Computer Hardware
Mobile Device Support
Active Directory
Virtual Private Network
iPhone
Microsoft Operating Systems
Microsoft Windows Mobile
Android
Broadband
Wireless Communication
Sophos
SPAM
Information Technology
CompTIA
Network+
Microsoft Certified Professional
SCA
Writing
Mantis
Onboarding
Recruiting

Data Link Layer
Managed Services
Leadership
Problem Solving
Communication
Management
SLA
Documentation
Customer Service
Research
Knowledge Base
Call Center
Help Desk
Supervision
Training
Operating Systems
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Network Support
Network
LAN
WAN
Cisco
SonicWall
Fortinet
Laptop
Thin Client
USB
Malware Analysis
Antivirus
Printer Support
Printers
Computer Hardware
Mobile Device Support
Active Directory
Virtual Private Network
iPhone
Microsoft Operating Systems
Microsoft Windows Mobile
Android
Broadband
Wireless Communication
Sophos
SPAM
Information Technology
CompTIA
Network+
Microsoft Certified Professional
SCA
Writing
Mantis
Onboarding
Recruiting

Summary

Resolve problems reported to the call center by phone or web tickets.
Provide first-level contact and problem resolution for customer issues.
Provide timely communication on service ticket status and resolution.
Assist Level I technicians with escalated issues.
Update and maintain Help Desk Documentation and knowledgebase articles.
Review and update Help Desk documentation as assigned.
Review and create KB articles.

Other functions as directed by management.

Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
Work on tickets escalated by Level I engineers.
Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
Quickly and effectively communicate with customers within the SLA timeframe.
Work with vendor to resolve issues as required.
Configure/image desktops or laptops as needed.
Continually update and improve customer network documentation.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
Regular, predictable and punctual attendance.
May occasionally need to work on holidays.

Additional / Non-Essential Responsibilities:

Research and contribute technical information to the internal knowledgebase.
Develop expertise with GreenPages products and services to be used when working with customers.

Skills, Knowledge and Expertise

3-5+ years Technical Call Center/Help Desk experience
Comfortable with working on multiple open tickets simultaneously.
Comfortable with investigating, analyzing and troubleshooting client issues.
Able to make decisions on service ticket resolution without supervision.
Provide training to fellow team members and Level I engineers.
Proficient in at the following:
Windows Operating systems - Windows, 10-11
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
M365 and EntraID administration
Intermediate network support:
Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
Basic knowledge of network technologies (LAN, WAN, wireless)
VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:

Troubleshoot issues with laptops, desktops, and thin clients
USB device support and other peripherals

Security support:

Basic knowledge of security principals and best practices
Virus and malware identification and remediation.
Antivirus and Next Gen Antivirus tools (Sophos, Vipre, Crowdstrike, etc.)

Printer support:

Setup/install local, wireless, and network printers
Troubleshoot hardware printer issues

Mobile device support:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software.

Active Directory Administration:

Maintain user accounts in Active Directory
Security Group creation
Maintain user accounts for VPN sessions

Security:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Familiarity with Security Applications (Sophos, Rapid7, etc.)
Strong understanding of Spam applications (Defender, Mimecast, Proofpoint)

Associates Degree in Information Technology or equivalent experience.
At least 1 of the following relevant industry certifications is preferred:
CompTIA A+
Network+
MCDST
HDI-SCA - HDI Support Center Analyst

Dice Id: 80184662
Position Id: 66a86c169ab1737086c5f6e98cb869dd
Posted 4 hours ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Engineer L1 - PR

Remote

•

Today

Full-time

USD 21.00 - 25.00 per hour

GA DDS Level 1 Help Desk Analyst

Remote or Georgia

•

Today

Full-time

USD 27.00 per hour

Service Desk Agent

Remote

•

Today

Full-time

USD 40,000.00 per year

Remote ISP Support Technician

Remote or Raleigh, North Carolina

•

Today

Full-time

USD 15.50 - 15.50 per hour