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IT EUX Junior Engineer I - Remote US Only

Blue Mantis

Remote • Today

Full-time

IT - Infrastructure Systems - Host Systems Engineer I (Remote within 2 hours of HQ in Sacramento)

Golden 1 Credit Union

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Full-time

USD 102,000.00 per year

Jr. Data Engineer

Strategic Staffing Solutions

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Easy Apply

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USD0 - USD0

IT Network Engineer Junior, Edge Network Engineer Junior

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Full-time

USD 83,280.00 - 99,936.00 per year

IT Specialist Junior

BCforward

New York, New York • Today

Easy Apply

Contract

$40.00 - $50 per annum

IT Support Engineer / Junior Sys Admin, Onsite in Dallas TX

Motion Recruitment Partners, LLC

Dallas, Texas • Today

Easy Apply

Contract

$40 - $50

Entry Level IT Support

Collabera LLC

Pennington, New Jersey • Today

Easy Apply

Full-time

$23.0000 - $25.0000

IT EUX II Engineer - Remote US Only

Blue Mantis

Remote • Today

Full-time

Jr Electrical Engineer

Apex Systems

Atlanta, Georgia • Today

Easy Apply

Full-time

$25 - $30 per hour

Junior Engineer (Design)

City of New York

New York, New York • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Junior Data Engineer

Absolute Business Solutions Corp

Alexandria, Virginia • Today

Full-time

USD 70,000.00 - 90,000.00 per year

Jr. Systems Engineer

Accenture LLP

Annapolis, Maryland • Today

Full-time

USD 90,000.00 - 120,000.00 per year

Junior Electrical Engineer

NDI Engineering Company

Philadelphia, Pennsylvania • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Junior Systems Engineer

American Systems Corporation

Groton, Connecticut • Today

Full-time

USD 85,000.00 per year

Jr. AI Prompt Engineer

Ignite IT

Remote or Ashburn, Virginia • Today

Full-time

Junior AI Engineer

Apex Systems

Columbus, Ohio • Today

Easy Apply

Full-time

$50 - $63 per hour

Junior Systems Engineer (IL0)

Legato, LLC

Annapolis, Maryland • Today

Full-time

USD 75,000.00 - 95,000.00 per year

Junior Systems Engineer

Leidos

Huntsville, Alabama • Today

Full-time

USD 69,550.00 - 125,725.00 per year

Jr. Telecom Engineer

Brooksource

Maryland • Today

Contract

$30.00 - $38.00

Associate Director IT Embedded Risk

DTCC

Hybrid in Tampa, Florida • Today

Full-time

Junior Mechanical Engineer

Jobot

Charleston, South Carolina • Today

Full-time

USD 90,000.00 - 115,000.00 per year

ECS Platform Junior Engineer

Vanguard Group, Inc.

Port Charlotte, Florida • Today

Full-time

Junior OT/ICS Lab Engineer

Dragos, Inc.

No location provided • Today

Full-time

USD 105,000.00 per year

IT Support Manager I

Sierra Space Corporation

Louisville, Colorado • Today

Full-time

USD 121,714.00 - 167,377.75 per year

IT Support Technician / Junior Systems Administrator

Endurance IT Services

Hampton, Virginia • Today

Full-time

USD 17.00 - 20.00 per hour

Automation Engineer Junior

SAIC

Ashburn, Virginia • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Associate Director IT Embedded Risk

DTCC

Hybrid in Jersey City, New Jersey • Today

Full-time

Associate Director IT Embedded Risk

DTCC

Hybrid in Coppell, Texas • Today

Full-time

Associate Director of Information Technology

University of Wisconsin-Madison

Remote or Madison, Wisconsin • Today

Full-time

USD 120,000.00 per year

Junior Systems Engineer

McBride Consulting LLC (MCB)

Massachusetts • Today

Full-time

Job Details

Skills

Managed Services
Technical Support
Research
Service Desk
Problem Solving
Communication
Management
Call Center
Help Desk
SLA
Customer Service
A+
Training
Multitasking
System Integration Testing
Writing
Mantis
Onboarding
Recruiting

Summary

IT EUX Junior Engineer I - Remote US Only

Department: Blue Mantis

Employment Type: Full Time

Location: Remote

Description

The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.

The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. This is an entry level position focused on end user account administration task.

Key Responsibilities

Essential Functions & Responsibilities:

Resolve problems reported to the service desk by phone or web tickets
Provide first-level contact and problem resolution for customer issues.
Provide timely communication on ticket status and resolution.
Other functions as directed by management
Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed.
Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.
Quickly and effectively communicate with customers within the set SLA.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.

Skills, Knowledge and Expertise

Experience in the Customer Service industry

A+ Certification preferred but not required

Enrolled in IT related class, certification training, or degree preferred, but not required.

Required

Experience with providing technical assistance over the phone.
Able to multi-task by working on multiple open tickets simultaneously.
Experienced in working in a fast-paced environment with multiple priorities and projects.
Able to investigate, analyze and troubleshoot customer issues.
Demonstrates excellent verbal and written skills.
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.

Work Environment:

Ability to sit for extended periods
Ability to use hands and fingers to operate a computer, telephone, and keyboard: This is crucial for most desk jobs.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184662
Position Id: 21f3c079186e3a9a642e8a90bf7a3f8c
Posted 3 hours ago

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Job Details

Skills

Managed Services
Technical Support
Research
Service Desk
Problem Solving
Communication
Management
Call Center
Help Desk
SLA
Customer Service
A+
Training
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Summary

Resolve problems reported to the service desk by phone or web tickets
Provide first-level contact and problem resolution for customer issues.
Provide timely communication on ticket status and resolution.
Other functions as directed by management
Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed.
Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.
Quickly and effectively communicate with customers within the set SLA.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.

Experience with providing technical assistance over the phone.
Able to multi-task by working on multiple open tickets simultaneously.
Experienced in working in a fast-paced environment with multiple priorities and projects.
Able to investigate, analyze and troubleshoot customer issues.
Demonstrates excellent verbal and written skills.
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.

Work Environment:

Ability to sit for extended periods
Ability to use hands and fingers to operate a computer, telephone, and keyboard: This is crucial for most desk jobs.

Dice Id: 80184662
Position Id: 21f3c079186e3a9a642e8a90bf7a3f8c
Posted 3 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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