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Skills

TECHNICIAN
DESKTOP SUPPORT
MAC SUPPORT
IT SUPPORT TECHNICIAN
DESKTOP SUPPORT TECHNICIAN
PC SUPPORT TECHNICIAN
DESKTOP SUPPORT ENGINEER
TECHNICAL SUPPORT ENGINEER
HELP DESK TECHNICIAN
IT SUPPORT SPECIALIST
DESKTOP ENGINEER
ACTIVE DIRECTORY
AD
WINDOWS
MICROSOFT WINDOWS
NETWORKING
TCP/IP
ETHERNET
AUTOPILOT
WINDOWS AUTOPILOT
MICROSOFT AUTOPILOT
MAC
MACOS
MACINTOSH
APPLE

Summary

Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and EnterpriseTransformation.

Role: IT Support Technician
Location: Brooklyn, NY (5 Days Onsite)
Job Type: Contract

Job Summary:
We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume testing center in Brooklyn, NY. This role is ideal for candidates with strong desktop support experience, excellent troubleshooting skills, and hands-on expertise with Windows, macOS, Active Directory, and networking.

Key Responsibilities

Provide onsite support for desktops, laptops, printers, and peripheral devices.
Install, configure, maintain, and troubleshoot Microsoft Windows and Apple macOS systems.
Resolve hardware, software, and network connectivity issues.
Support Microsoft 365, Active Directory, device provisioning (Autopilot), and user account management.
Configure and deploy desktops, laptops, handheld devices, and printers.
Document technical issues, maintain support records, and ensure minimal system downtime.
Support additional Clients locations when required.

Required Qualifications

46 years of Desktop/IT Support experience.
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and PC Hardware.
Hands-on experience with Networking (TCP/IP, Ethernet).
Excellent troubleshooting, customer service, and communication skills.
Ability to work independently in a fast-paced onsite environment.

Preferred Qualifications

Experience with Apple macOS and Oracle client applications.
Device provisioning using Windows Autopilot.
A+ and/or Network+ Certification.
Knowledge of CAD software is a plus.

Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10483685
Position Id: 26-00634
Posted 2 days ago

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