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IT Support Technician

New York, NY, US • Posted 18 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
Testing
OS X
Network
Laptop
Mobile Devices
System Administration
MTA
Computer Hardware
Printers
Microsoft Windows
Microsoft Office
Microsoft Outlook
Operating Systems
Oracle
Active Directory
Network Cabling
Computer Networking
TCP/IP
Network+
Communication
Provisioning

Summary

Role: IT Support Technician

Location: Brooklyn, NY

Duration: Long Term

Overview:

This position's primary responsibility is to provide onsite technical support for the DCAS Testing Center computers located at 300 Cadman Plaza. The candidate will support and maintain computer hardware and software used in the testing center, ensuring reliable operation of all systems in a high-demand environment. This includes installation, configuration, troubleshooting, and maintenance of both Microsoft Windows and Apple operating systems.

Responsibilities:

Provide dedicated onsite support for PC hardware, software, and peripheral devices at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
Deploy and configure desktops, laptops, handheld devices, and printers.
Perform routine system administration tasks and assist with computer-related services for users.
Conduct hardware and software evaluations, technical reviews, and recommendations.
Coordinate with departments to support project requirements and ensure minimal downtime.
Document technical issues and resolutions and maintain accurate support records.
May be required to provide support at other MTA locations as assigned.
Must be capable of moving and lifting equipment as necessary.

Preferred Qualifications:

4 to 6 Years of Experience
Proficiency in supporting PC hardware, software, printers, and related peripherals.
Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
Familiarity with Apple operating systems.
Familiarity with Oracle client-based applications.
Experience with Active Directory and networking equipment.
Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
Experience with CAD software and technical drawings is a plus.
A+ and Network+ certification preferred
Strong interpersonal skills and excellent oral and written communication abilities.
Experience with Device provisioning (Autopilot)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL939169
Position Id: 3b4fbf7bb1fd31cb9f328c446bdf8760
Posted 18 hours ago

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