Desktop Support Technician (8 + years of experience)
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ACS Consultancy Services, Inc.
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Job Details
Skills
- Remote Support
- Soft Skills
- Customer Service
- SAP FI
- Amazon S3
- Technical Support
- Testing
- Network
- Laptop
- Mobile Devices
- System Administration
- MTA
- Internal Communications
- IC
- Integrated Circuit
- Computer Hardware
- Printers
- Microsoft Windows
- Microsoft Office
- Microsoft Outlook
- GL
- Operating Systems
- OS X
- Oracle
- Data Warehouse
- Active Directory
- Network Cabling
- Computer Networking
- TCP/IP
- Network+
- Communication
- Provisioning
- Microsoft
- LinkedIn
Summary
Job Title: Desktop Support Technician (8 + years of experience)
Location: Brooklyn, NY (Onsite)
We are currently seeking candidates who meet the following qualification
Required Skills
- Communication Skills
- Customer Service
- Team Player
- Microsoft Windows
- Microsoft Active Directory
- Networking
- PC Technical Knowledge
- Technical Support
- Provide dedicated onsite support for PC hardware, software, and peripheral devices at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
- Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Deploy and configure desktops, laptops, handheld devices, and printers.
- Perform routine system administration tasks and assist with computer-related services for users.
- Conduct hardware and software evaluations, technical reviews, and recommendations.
- Coordinate with departments to support project requirements and ensure minimal downtime.
- Document technical issues and resolutions while maintaining accurate support records.
- Provide support at other MTA locations as assigned.
- Move and lift equipment as necessary.
- Proficiency in supporting PC hardware, software, printers, and related peripherals.
- Experience with Microsoft Windows and Microsoft Office applications, including Microsoft 365 Suite and Outlook.
- Familiarity with Apple operating systems (macOS).
- Familiarity with Oracle client-based applications.
- Experience with Microsoft Active Directory and networking equipment.
- Knowledge of Ethernet cabling and networking protocols, including TCP/IP.
- Experience with CAD software and technical drawings is a plus.
- A+ and Network+ certifications are preferred.
- Strong interpersonal, verbal, and written communication skills.
- Experience with device provisioning using Microsoft Autopilot.
If you meet these qualifications, please submit your application via link provided in Linkedin
Kindly do not call the general line to submit your application.
- Dice Id: 91120711
- Position Id: 2026-6467
- Posted 1 day ago
Company Info
About ACS Consultancy Services, Inc.
ACS Consultancy Services Inc. (ACS) is a New York-based consulting firm that specializes in providing technology solutions. The company, which was established in 2011, has received several certifications, including Minority Business Enterprise, Woman Business Enterprise, WOSB, 8a, and NYS/NYC Women Owned (NYS WBE). The founder and President of ACS, Asha Ramrakhiani, has over 20 years of leadership experience working with various New York State agencies.
Leveraging the extensive experience of its leadership team in working with the US Government, ACS offers IT consulting and project-based services to state and federal agencies. The company has been recognized by the Center for Digital Government for its exceptional experience in collaborating with government agencies, having received the "Best Application Serving a department or Agency's Business Needs" award in the Project Excellence category as part of the Best of New York Awards.
ACS provides IT consulting and staff augmentation services to more than 50 clients in the state of New York, connecting them with over 100 local technology professionals with expertise in the latest technologies. The company focuses on providing best-in-class certified local talent for information technology job categories, providing extended local support to ensure that NYS clients receive relevant consulting services without the need for redundant recruitment stages.
ACS is committed to delivering professional consulting support on strategic initiatives and optimal technology solutions to local, state, and commercial customers. The company takes pride in delivering quality services that exceed customer expectations and drive business success. With its strong leadership team and commitment to excellence, ACS has established itself as a leader in the IT consulting industry and is rapidly expanding.
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